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~isPartOf:"Journal of service management"
~isPartOf:"Journal of service research : JSR"
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Search: subject:"Beziehungsmarketing"
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Beziehungsmarketing
223
Relationship marketing
223
Consumer behaviour
104
Konsumentenverhalten
104
Customer satisfaction
84
Dienstleistungsqualität
84
Kundenzufriedenheit
84
Service quality
84
Customer integration
40
Kundenintegration
40
Dienstleistungssektor
35
Service industry
35
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28
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27
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25
Kundenwert
25
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21
Kundenservice
21
Betriebliche Wertschöpfung
20
Social Web
20
Social web
20
Value creation
20
Dienstleistungsmarketing
19
Services marketing
19
Beschwerdemanagement
15
Complaint management
15
Viral marketing
15
Virales Marketing
15
Confidence
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Emotion
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Vertrauen
14
Brand management
13
Customer experience
13
Markenführung
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USA
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Arbeitsverhalten
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Work behaviour
12
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10
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221
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223
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English
223
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Aksoy, Lerzan
6
McColl-Kennedy, Janet R.
6
Edvardsson, Bo
5
Eisingerich, Andreas B
5
Hollebeek, Linda D.
5
Jaakkola, Elina
5
Malthouse, Edward C.
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Hammerschmidt, Maik
4
Keiningham, Timothy
4
Parasuraman, A.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Benoit, Sabine
3
Buoye, Alexander
3
Dong, Beibei
3
Doorn, Jenny van
3
Fisk, Raymond P.
3
Gremler, Dwayne D.
3
Huang, Ming-Hui
3
Lemon, Katherine N.
3
Nijssen, E. J.
3
Patrício, Lia
3
Polo-Redondo, Yolanda
3
Ponsignon, Frederic
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Sivakumar, K.
3
Sweeney, Jillian C.
3
Verhoef, Peter C.
3
Weiger, Welf Hermann
3
Wieseke, Jan
3
Bell, Simon J.
2
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Burton, Jamie
2
Calder, Bobby J.
2
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Journal of service management
Journal of service research : JSR
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
149
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of retailing
103
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
The journal of brand management : an international journal
101
Cogent business & management
100
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Service business
84
Journal of marketing management : MM
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
223
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223
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1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
9
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
10
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
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