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~isPartOf:"Journal of service management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dienstleistungsqualität"
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Search: subject:"Nachkaufmarketing"
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Dienstleistungsqualität
Customer service
40
Kundenservice
40
Service quality
24
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
10
Dienstleistungssektor
10
Konsumentenverhalten
10
Service industry
10
Robot
9
Roboter
9
Beziehungsmarketing
8
Dienstleistung
8
Relationship marketing
8
Services
8
Beschwerdemanagement
6
Complaint management
6
Arbeitsverhalten
5
Service robots
5
Work behaviour
5
Emotion
4
Service encounter
4
Arbeitskräfte
3
Arbeitszufriedenheit
3
Artificial intelligence
3
Contract theory
3
Customer integration
3
Einzelhandel
3
Job satisfaction
3
Kundenintegration
3
Künstliche Intelligenz
3
Lieferkette
3
Retail trade
3
Service innovation
3
Supply chain
3
Vertragstheorie
3
Workforce
3
Aerospace industry
2
Arbeitsgruppe
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Edvardsson, Bo
2
Tronvoll, Bård
2
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Bellos, Ioannis
1
Bolton, Ruth N.
1
Brengman, Malaika
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Chase, Richard B.
1
Cheng, Shuoxin
1
Dasu, Sriram
1
De Zanet, Fabrice
1
Delcourt, Cécile
1
Do, Khoa The
1
Ellway, Benjamin P. W.
1
Forman, Andrew M.
1
Frei, Frances X.
1
Frimpong, Kwabena
1
Gauquier, Laurens de
1
Gip, Huy
1
Gremler, Dwayne D.
1
Groth, Markus
1
Guchait, Priyanko
1
Gustafsson, Anders
1
Kim, Namwoon
1
Kunz, Werner H.
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Liu, Nan
1
Liu, Wei
1
Mahr, Dominik
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Marshall, Roger
1
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McColl-Kennedy, Janet R.
1
Mennens, Kars
1
Minbashian, Amirali
1
Nguyen, Helena
1
Odekerken-Schröder, Gaby
1
Paluch, Stefanie
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Journal of service management
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
58
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
35
International journal of contemporary hospitality management
19
Journal of service research
17
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
12
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of productivity and quality management : IJPQM
5
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ECONIS (ZBW)
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Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
22
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
23
The voice-to-technology (V2T) encounter and the call centre servicescape : navigation, spatiality and movement
Ellway, Benjamin P. W.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10010384973
Saved in:
24
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
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