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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Beziehungsmarketing
203
Relationship marketing
203
Consumer behaviour
106
Konsumentenverhalten
106
Kundenzufriedenheit
58
Dienstleistungsqualität
57
Service quality
57
Brand management
38
Markenführung
38
Customer integration
37
Kundenintegration
37
Social Web
33
Social web
33
Brand
26
Brand image
25
Markenartikel
25
Markenimage
25
Internet marketing
23
Online-Marketing
23
Customer value
17
Kundenwert
17
Retail trade
17
Betriebliche Wertschöpfung
16
Customer experience
16
Services
16
Value creation
16
Dienstleistung
15
Dienstleistungssektor
15
Service industry
15
Confidence
13
Vertrauen
13
Customer engagement
11
Customer loyalty
11
Lieferantenmanagement
11
Supplier relationship management
11
Emotion
10
Marketing management
10
Marketingmanagement
10
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66
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English
66
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Aksoy, Lerzan
3
Ponsignon, Frederic
3
Bang, Nguyen
2
Buoye, Alexander
2
Edvardsson, Bo
2
Keiningham, Timothy
2
Tronvoll, Bård
2
Abratt, Russell
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Batat, Wided
1
Birgelen, Marcel van
1
Bjelic, Marija
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Cambra-Fierro, Jesus
1
Cardinale, Sylvia
1
Chang, Kirk
1
Chaniotakis, Ioannis E.
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Clarke-Hill, Colin
1
Comfort, Daphne
1
Das, Gopal
1
Delcourt, Cécile
1
Dias, Helison Bertoli Alves
1
Dimitrovski, Darko
1
Dong, Beibei
1
Durrieu, Francois
1
El-Manstrly, Dahlia
1
Eren, P. Erhan
1
Ferrier, Elizabeth
1
Fisk, Raymond P.
1
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Published in...
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Journal of service management
Marketing intelligence & planning
Journal of retailing and consumer services
373
Journal of business research : JBR
168
International journal of hospitality management
137
The journal of services marketing
117
The service industries journal
66
Journal of hospitality marketing & management
64
Journal of retailing
59
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
50
Tourism management : research, policies, practice
50
Services marketing quarterly
47
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
Journal of strategic marketing
44
Service business
44
The international review of retail, distribution and consumer research
44
International journal of retail & distribution management
41
Journal of the Academy of Marketing Science
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
Psychology & marketing
36
The journal of business & industrial marketing
36
International journal of retail and distribution management
35
International journal of electronic customer relationship management : IJECRM
34
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
The TQM journal : the international review of organizational improvement
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
European journal of marketing : EJM
27
Journal of marketing
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
SpringerLink / Bücher
24
Total quality management & business excellence
24
International journal of quality and service sciences
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
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ECONIS (ZBW)
66
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The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
2
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
3
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
4
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
7
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
8
Channel integration in grocery retailers via mobile applications
Yen, Yung-Shen
- In:
Marketing intelligence & planning
41
(
2023
)
4
,
pp. 427-441
Persistent link: https://www.econbiz.de/10014313029
Saved in:
9
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
10
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
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