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~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Price competition"
~subject:"Service quality"
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Price competition
Service quality
Switching behaviour
7
Wechselverhalten
7
Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
Dienstleistungsqualität
4
Switching costs
4
Consumer behaviour
3
Konsumentenverhalten
3
Customer loyalty
2
Customer retention
2
Kundenbindung
2
Attitudinal loyalty
1
B-to-B-Marketing
1
Bank marketing
1
Bankmarketing
1
Behavioural loyalty
1
Brand equity
1
Brand image
1
Brand management
1
Business-to-business
1
Business-to-business marketing
1
Confidence
1
Customer acquisition
1
Firm performance
1
Greece
1
Griechenland
1
KMU
1
Kundenbindungsprogramm
1
Kundengewinnung
1
Lieferantenmanagement
1
Loyalty program
1
Markenführung
1
Markenimage
1
Moderator effects
1
New product development
1
Perceived value
1
Personal banking
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Bengtsson, Maria
1
Biedenbach, Galina
1
El-Manstrly, Dahlia
1
Füller, Johann
1
Kingshott, Russel P. J.
1
Laksamana, Patria
1
Marell, Agneta
1
Matzler, Kurt
1
Muchtar, Fatimah
1
Strobl, Andreas
1
Thurner, Norbert
1
Wong, David
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Journal of service management
Marketing intelligence & planning
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Information economics and policy : IEP
3
Quantitative marketing and economics : QME
3
The journal of services marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
Journal of marketing research : JMR
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of retailing
2
Journal of service theory and practice : JSTP
2
Management research review
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Psychology & marketing
2
The journal of applied business research
2
The journal of industrial economics
2
Volkswirtschaftliche Diskussionsbeiträge
2
CESifo working papers
1
CentER Discussion Paper Series
1
Decision
1
Department of Economics working paper
1
Discussion paper / Center for Economic Research, Tilburg University
1
Discussion papers in economics / Nuffield College
1
Diskussionsarbeit
1
Diskussionsschriften / Universität Bern, Departement Volkswirtschaftlehre
1
Dissertation.de
1
Dynamic games and applications : DGA
1
Economics letters
1
EuroMed journal of business
1
European business review
1
European management journal
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Global business review
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ECONIS (ZBW)
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1
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
2
Switching experience, customer satisfaction, and switching costs in the ICT industry
Matzler, Kurt
;
Strobl, Andreas
;
Thurner, Norbert
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 117-136
Persistent link: https://www.econbiz.de/10010504617
Saved in:
3
Brand equity, satisfaction, and switching costs : an examination of effects in the business-to-business setting
Biedenbach, Galina
;
Bengtsson, Maria
;
Marell, Agneta
- In:
Marketing intelligence & planning
33
(
2015
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10011326052
Saved in:
4
The role of interaction quality and switching costs in premium banking services
Laksamana, Patria
;
Wong, David
;
Kingshott, Russel P. J.
; …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 229-249
Persistent link: https://www.econbiz.de/10009760664
Saved in:
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