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~isPartOf:"Journal of service management"
~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
~subject:"Artificial intelligence"
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Artificial intelligence
Customer service
32
Kundenservice
32
Dienstleistungsqualität
23
Service quality
23
Customer satisfaction
13
Kundenzufriedenheit
13
Dienstleistungssektor
9
Robot
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Roboter
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Service industry
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Dienstleistung
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Beziehungsmarketing
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Consumer behaviour
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Konsumentenverhalten
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Relationship marketing
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Services
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Work behaviour
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Service robots
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Emotion
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Service encounter
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Arbeitskräfte
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Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
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Customer integration
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Job satisfaction
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Kundenintegration
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Künstliche Intelligenz
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Einzelhandel
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Kunz, Werner H.
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Baaklini, Eliane Sam
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Do, Khoa The
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Gip, Huy
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Guchait, Priyanko
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Paluch, Stefanie
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Journal of service management
Schriftenreihe Schwerpunkt Marketing
Journal of retailing and consumer services
5
International journal of hospitality management
3
Leveraging AI and emotional intelligence in contemporary business organizations
3
Journal of service research
2
Psychology & marketing
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
Advances in business information systems and analytics (ABISA) book series
1
Amfiteatru economic : an economic and business research periodical
1
Artificial intelligence in marketing
1
Contemporary studies of risks in emerging technology
1
Entrepreneurial business and economics review : EBER
1
Facetten der Digitalisierung : Chancen und Herausforderungen für Mensch und Management
1
Geschäftsmodelle - Wertschöpfung - Transformation
1
Impact of globalization and advanced technologies on online business models
1
Information systems research : ISR
1
International journal of business performance management
1
International journal of consumer studies
1
International journal of services, economics and management
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of marketing
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
NBER working paper series
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
1
Schriften aus dem Institut für Angewandte Wirtschaftswissenschaften, Kooperations- und Weiterbildungspartner der Hochschule Niederrhein
1
The journal of business & industrial marketing
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The journal of services marketing
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ECONIS (ZBW)
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Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
2
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
3
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
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