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~isPartOf:"Journal of service management"
~isPartOf:"Service business"
~subject:"Relationship marketing"
~subject:"Salespeople"
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Relationship marketing
Salespeople
Customer service
44
Kundenservice
44
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
21
Kundenzufriedenheit
21
Beziehungsmarketing
14
Consumer behaviour
13
Konsumentenverhalten
13
Robot
11
Roboter
11
Dienstleistungssektor
10
Service industry
10
Dienstleistung
7
Service robots
7
Services
7
Arbeitsverhalten
6
Beschwerdemanagement
6
Complaint management
6
Work behaviour
6
Arbeitszufriedenheit
5
Emotion
5
Job satisfaction
5
Verkaufspersonal
5
Arbeitskräfte
4
Leistungsmotivation
4
Service encounter
4
Work motivation
4
Workforce
4
Artificial intelligence
3
Customer integration
3
Einzelhandel
3
Kundenintegration
3
Künstliche Intelligenz
3
Retail trade
3
Service encounters
3
Service recovery
3
Arbeitsgruppe
2
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English
18
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Edvardsson, Bo
2
Guchait, Priyanko
2
Tronvoll, Bård
2
Wang, Chen-Ya
2
Aa, Zanna van der
1
Alejandro, Thomas Brashear
1
Amelia, Amelia
1
Baaklini, Eliane Sam
1
Becker, Marc
1
Bloemer, Johanna M.
1
Brengman, Malaika
1
Chen, Yuan
1
Chiang, Cheng-Hsin
1
Costers, Annelies
1
Do, Khoa The
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Gauquier, Laurens de
1
Gilboa, Shaked
1
Gip, Huy
1
Groth, Markus
1
Henseler, Jörg
1
Kindström, Daniel
1
Kowalkowski, Christian
1
Lee, Donhee
1
Lee, Sang M.
1
Li, Xiaodong
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Mahr, Dominik
1
Marshall, Roger
1
Mathies, Christine
1
Minbashian, Amirali
1
Odekerken-Schröder, Gaby
1
Patterson, Paul G.
1
Román, Sergio
1
Söderlund, Magnus
1
Teng, Teng
1
Van Vaerenbergh, Yves
1
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Journal of service management
Service business
Industrial marketing management : the international journal for industrial and high-tech firms
92
Journal of business research : JBR
80
The journal of personal selling & sales management : JPSSM
65
Journal of personal selling & sales management
49
Journal of retailing and consumer services
48
The journal of business & industrial marketing
41
The journal of services marketing
39
International journal of hospitality management
34
Journal of the Academy of Marketing Science
31
SpringerLink / Bücher
26
Journal of marketing
24
The service industries journal
21
Journal of service research
20
Journal of marketing education : JME
18
Journal of service research : JSR
17
Journal of retailing
15
European journal of marketing
14
Journal of business-to-business marketing
14
Services marketing quarterly
12
European journal of marketing : EJM
11
International journal of contemporary hospitality management
11
Journal of service theory and practice
11
Journal of business ethics : JOBE
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of service theory and practice : JSTP
10
Business horizons
9
Journal of strategic marketing
9
Managing service quality : MSQ ; an international journal
9
Manufacturing & service operations management : M & SOM
9
Asia Pacific journal of marketing and logistics
8
International journal of business and economics
8
International journal of services and operations management
8
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
8
Marketing : ZFP ; journal of research and management
8
Marketing letters : a journal of research in marketing
8
Psychology & marketing
8
Springer eBook Collection / Business and Economics
8
Gabler Edition Wissenschaft
7
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ECONIS (ZBW)
18
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
6
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
7
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
8
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
9
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
10
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
1
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