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~isPartOf:"Journal of service management"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Kundenzufriedenheit
customer satisfaction
Dienstleistungsqualität
236
Service quality
236
Customer satisfaction
123
Consumer behaviour
97
Konsumentenverhalten
97
Relationship marketing
88
Dienstleistungssektor
40
Service industry
40
Services
35
Dienstleistung
34
Customer service
33
Kundenservice
33
Customer integration
22
Kundenintegration
22
service quality
21
Dienstleistungsmarketing
20
Services marketing
20
Beschwerdemanagement
19
Complaint management
19
Gesundheitswesen
19
Health care
19
Health care system
19
Gesundheitsversorgung
18
Betriebliche Wertschöpfung
15
Value creation
15
Arbeitszufriedenheit
14
Job satisfaction
14
Brand management
13
Dienstleistungsmanagement
13
Einzelhandel
13
Markenführung
13
Retail trade
13
Service management
13
Customer experience
11
Emotion
10
Quality management
10
Qualitätsmanagement
10
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Article
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Edvardsson, Bo
3
Gilboa, Shaked
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Mattila, Anna S.
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Hillebrand, Bas
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Quach, Sara
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Rho, Taeseok
2
Riel, Allard C. R. van
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Semeijn, Janjaap
2
Shankar, Amit
2
Sharma, Piyush
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Sheng, Xiaojing
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Suh, Munshik
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1
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Ali, Alisha
1
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Journal of service management
Services marketing quarterly
Journal of retailing and consumer services
262
International journal of hospitality management
243
Journal of business research : JBR
176
The journal of services marketing
158
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
141
The service industries journal
140
Journal of hospitality marketing & management
109
International journal of contemporary hospitality management
104
Journal of travel and tourism marketing
96
Service business
75
Journal of air transport management
72
Journal of service research : JSR
71
Tourism management : research, policies, practice
70
The TQM journal : the international review of organizational improvement
68
Cogent business & management
62
International journal of quality and service sciences
62
International journal of services and operations management
62
Total quality management & business excellence
57
International journal of quality & reliability management
55
International journal of productivity and quality management : IJPQM
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Asia Pacific journal of marketing and logistics
49
International journal of services, economics and management
49
Managing service quality : MSQ ; an international journal
49
The international journal of bank marketing : IJBM
46
International journal of services and operations management : IJSOM
39
Quality management journal : QMJ
39
Journal of service research
37
Journal of strategic marketing
36
Journal of the Academy of Marketing Science
35
Industrial marketing management : the international journal for industrial and high-tech firms
34
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
33
Marketing intelligence & planning
32
Psychology & marketing
30
Journal of hospitality and tourism insights
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
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ECONIS (ZBW)
150
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
5
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
6
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
7
Do underlying physical specifications of a servicescape matter? : the case of the cruise industry
Bhadauria, Amita
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 319-341
Persistent link: https://www.econbiz.de/10015049449
Saved in:
8
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
9
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
10
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
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