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~isPartOf:"Journal of service management"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"customer satisfaction"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
customer satisfaction
Dienstleistungsqualität
234
Service quality
234
Customer satisfaction
121
Kundenzufriedenheit
121
Consumer behaviour
96
Konsumentenverhalten
96
Relationship marketing
87
Dienstleistungssektor
40
Service industry
40
Services
35
Dienstleistung
34
Customer service
33
Kundenservice
33
Customer integration
22
Kundenintegration
22
service quality
21
Dienstleistungsmarketing
20
Services marketing
20
Beschwerdemanagement
19
Complaint management
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Gesundheitswesen
19
Health care
19
Health care system
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Gesundheitsversorgung
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Betriebliche Wertschöpfung
15
Value creation
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Arbeitszufriedenheit
14
Job satisfaction
14
Brand management
13
Dienstleistungsmanagement
13
Markenführung
13
Service management
13
Einzelhandel
12
Retail trade
12
Customer experience
11
Emotion
10
Quality management
10
Qualitätsmanagement
10
USA
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90
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Edvardsson, Bo
3
McColl-Kennedy, Janet R.
3
Choi, Beom Joon
2
Gilboa, Shaked
2
Greene, Henry
2
Mattila, Anna S.
2
Ponsignon, Frederic
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Tronvoll, Bård
2
Witell, Lars
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahmad, Fauziah Sh.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Amelia, Amelia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Arrivabene, Lorena Silva
1
Arteaga, Francisco
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Batat, Wided
1
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1
Bernacchi, Michael
1
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1
Black, Gregory S.
1
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1
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1
Bornemann, Torsten
1
Bosma, Maarten
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Campos, Pimenta, Marco Tulio
1
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1
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Journal of service management
Services marketing quarterly
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
70
Journal of hospitality marketing & management
61
Journal of service research : JSR
49
Journal of travel and tourism marketing
47
International journal of contemporary hospitality management
46
Service business
42
Cogent business & management
36
International journal of services and operations management
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
International journal of productivity and quality management : IJPQM
27
International journal of services, economics and management
27
Total quality management & business excellence
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of electronic customer relationship management : IJECRM
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
International journal of electronic marketing and retailing : IJEMR
19
Psychology & marketing
19
International journal of quality & reliability management
17
Journal for global business advancement : JGBA
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
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ECONIS (ZBW)
91
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
6
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
7
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
8
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
9
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
10
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
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