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~isPartOf:"Journal of service management"
~isPartOf:"The Cornell hospitality quarterly"
~subject:"Kundenservice"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Kundenservice
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
55
Service quality
55
Beziehungsmarketing
50
Relationship marketing
50
Consumer behaviour
48
Konsumentenverhalten
48
Customer service
17
Beschwerdemanagement
13
Complaint management
13
Arbeitszufriedenheit
11
Job satisfaction
11
Satisfaction
11
Services
10
Customer experience
9
Dienstleistung
9
Dienstleistungssektor
8
Einzelhandel
8
Retail trade
8
Service industry
8
Viral marketing
8
Virales Marketing
8
Customer integration
7
Emotion
7
Kundenintegration
7
Arbeitsverhalten
6
Dienstleistungsmarketing
6
Services marketing
6
Work behaviour
6
Zufriedenheit
6
Customer loyalty
5
Gastronomie
5
Restaurant industry
5
Service recovery
5
customer satisfaction
5
Employee retention
4
Gesundheitsversorgung
4
Health care
4
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3
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Article
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English
17
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Edvardsson, Bo
2
Tronvoll, Bård
2
Barber, Nelson A.
1
Brengman, Malaika
1
Bufquin, Diego
1
Cheng, Shuoxin
1
Fan, Alei
1
Frimpong, Kwabena
1
Gauquier, Laurens de
1
Griessmair, Michele
1
Groth, Markus
1
Han, Spring H.
1
Kim, Namwoon
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Madera, Juan M.
1
Mahr, Dominik
1
Marshall, Roger
1
Martinez, Larry
1
Masuda, Hisashi
1
Mattila, Anna S.
1
Mennens, Kars
1
Minbashian, Amirali
1
Nalley, Michael E.
1
Nguyen, Helena
1
Odekerken-Schröder, Gaby
1
Orlowski, Marissa
1
Sharma, Piyush
1
Smith, Nicholas A.
1
Steins, Mark
1
Stienmetz, Jason
1
Söderlund, Magnus
1
Tam, Jackie L. M.
1
Taylor, D. Christopher
1
Tuomi, Aarni
1
Tussyadiah, Iis P.
1
Verhulst, Nanouk
1
Walle, Steven van de
1
Waterbury, Christopher J.
1
Willems, Kim
1
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Journal of service management
The Cornell hospitality quarterly
Journal of retailing and consumer services
47
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
36
Journal of service research
19
Journal of service research : JSR
18
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service theory and practice
13
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
European journal of marketing : EJM
6
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
Tourism management perspectives : TMP
5
Australasian marketing journal
4
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ECONIS (ZBW)
17
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date (oldest first)
1
Providing positive individuating information to reduce stereotype-based negativity in service encounters
Smith, Nicholas A.
;
Martinez, Larry
;
Xu, Shi
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
3
,
pp. 307-321
Persistent link: https://www.econbiz.de/10014312195
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Applications and implications of service robots in hospitality
Tuomi, Aarni
;
Tussyadiah, Iis P.
;
Stienmetz, Jason
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012520149
Saved in:
4
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
Saved in:
7
Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele
;
Han, Spring H.
;
Masuda, Hisashi
- In:
The Cornell hospitality quarterly
63
(
2022
)
2
,
pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
Saved in:
8
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
9
Touch versus tech in service encounters
Fan, Alei
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
62
(
2021
)
4
,
pp. 468-481
Persistent link: https://www.econbiz.de/10012624036
Saved in:
10
Customer service evaluations of employees with disabilities : the roles of perceived competence and service failure
Madera, Juan M.
;
Taylor, D. Christopher
;
Barber, Nelson A.
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 5-18
Persistent link: https://www.econbiz.de/10012158099
Saved in:
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