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~isPartOf:"Journal of service management"
~isPartOf:"The international journal of human resource management"
~subject:"Qualifikation"
~subject:"USA"
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Qualifikation
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Dienstleistungsberufe
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Service workers
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Emotion
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Employee retention
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Arbeitskräfte
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2007-2008
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Journal of service management
The international journal of human resource management
Services and employment : explaining the US-European gap
4
Discussion paper series / IZA
3
Managing service quality : MSQ ; an international journal
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Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
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AMS-Report
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CESifo working papers
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Employee relations
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International journal of selection and assessment
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NBER working paper series
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Psychology & marketing
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The Oxford handbook of offshoring and global employment
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Academy of Management journal : AMJ
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CESifo Working Paper Series
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CLIC executive briefing
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DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
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Economia dei servizi : mercati, istituzioni, management
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Emerging labor market institutions for the twenty-first century
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Graue Reihe
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Industrial relations : a journal of economy & society
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Integrated marketing communication
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International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
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International journal of hospitality management
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International migration review : IMR
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Journal of international economics
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Journal of labor economics
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Journal of service research : JSR
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Monthly labor review
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NBER Working Paper
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Oxford bulletin of economics and statistics
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SFB 649 discussion paper
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Service industries and regions : growth, location and regional effects
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The American economic review
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The Canadian journal of economics
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The review of economic studies
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The review of economics and statistics
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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2
Voluntary tipping and the selective attraction and retention of service workers in the USA : an application of the ASA model
Lynn, Michael
;
Kwortnik Jr., Robert J.
;
Sturman, Michael C.
- In:
The international journal of human resource management
22
(
2011
)
9
,
pp. 1887-1901
Persistent link: https://www.econbiz.de/10009234580
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