Voluntary tipping and the selective attraction and retention of service workers in the USA : an application of the ASA model
Year of publication: |
2011
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Authors: | Lynn, Michael ; Kwortnik Jr., Robert J. ; Sturman, Michael C. |
Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 22.2011, 9, p. 1887-1901
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Subject: | Trinkgeld | Tipping behaviour | Vergütungssystem | Compensation system | Dienstleistungsberufe | Service workers | Mitarbeiterbindung | Employee retention | USA | United States |
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