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~isPartOf:"Journal of service management"
~isPartOf:"The journal of brand management : an international journal"
~isPartOf:"The journal of services marketing"
~person:"Holloway, Betsy Bugg"
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Holloway, Betsy Bugg
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Journal of service management
The journal of brand management : an international journal
The journal of services marketing
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Reputation Management
1
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ECONIS (ZBW)
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The mediating effects of customers' intimacy perceptions on the trust-commitment relationship
Ponder, Nicole
;
Holloway, Betsy Bugg
;
Hansen, John D.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
Saved in:
2
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
3
Betrayal? : relationship quality implications in service recovery
Holloway, Betsy Bugg
;
Wang, Sijun
;
Beatty, Sharon E.
- In:
The journal of services marketing
23
(
2009
)
6
,
pp. 385-396
Persistent link: https://www.econbiz.de/10009525724
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