//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
192
Relationship marketing
192
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
92
Kundenzufriedenheit
92
Consumer behaviour
87
Konsumentenverhalten
87
Customer integration
29
Kundenintegration
29
Quality management
28
Qualitätsmanagement
28
Dienstleistungssektor
20
Service industry
20
Betriebliche Wertschöpfung
19
Value creation
19
Customer value
18
Kundenwert
18
Services
17
Social Web
17
Social web
17
Dienstleistung
16
Customer experience
13
Taiwan
13
Brand image
12
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Markenimage
12
customer satisfaction
12
Confidence
11
Vertrauen
11
service quality
11
Dienstleistungsmarketing
9
Einzelhandel
9
Innovation
9
Retail trade
9
Services marketing
9
Beschwerdemanagement
8
more ...
less ...
Online availability
All
Undetermined
88
Free
1
Type of publication
All
Article
188
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
192
Aufsatz in Zeitschrift
192
Conference paper
5
Konferenzbeitrag
5
Collection of articles of several authors
4
Sammelwerk
4
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
192
Author
All
Edvardsson, Bo
5
Aksoy, Lerzan
4
Jaakkola, Elina
4
Marimon, Frederic
4
McColl-Kennedy, Janet R.
4
Casadesús, Martí
3
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Petnji Yaya, Luc Honore
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Yang, Ching-chow
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Chen, Ching-fu
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Ku, Edward C. S.
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Pantouvakis, Angelos
2
Patrício, Lia
2
Shahin, Arash
2
Tronvoll, Bård
2
Witell, Lars
2
more ...
less ...
Published in...
All
Journal of service management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
297
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Gabler Edition Wissenschaft
105
Journal of retailing
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
The journal of brand management : an international journal
101
Cogent business & management
100
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Springer eBook Collection / Business and Economics
72
Journal of financial services marketing : JFSM
70
Business horizons
69
European journal of operational research : EJOR
68
International journal of retail & distribution management
68
more ...
less ...
Source
All
ECONIS (ZBW)
192
Showing
1
-
10
of
192
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
9
Experiential AR/VR : a consumer and service framework and research agenda
Zarantonello, Lia
;
Schmitt, Bernd
- In:
Journal of service management
34
(
2023
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10013537614
Saved in:
10
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->