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~isPartOf:"Journal of service management"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Customer satisfaction
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Aksoy, Lerzan
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Journal of service management
Tourism management : research, policies, practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Asia Pacific journal of marketing and logistics
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Journal of the Academy of Marketing Science
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Total quality management & business excellence
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International journal of services and operations management
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Journal of strategic marketing
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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European journal of marketing : EJM
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Journal of Asian finance, economics and business : JAFEB
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International journal of quality & reliability management
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Managing service quality : MSQ ; an international journal
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International journal of services, economics and management
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Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
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ECONIS (ZBW)
237
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1
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10
of
237
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date (oldest first)
1
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
2
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
3
Can gamification improve the virtual reality tourism experience? : analyzing the mediating role of tourism fatigue
Wei, Zhenda
;
Zhang, Jingru
;
Huang, Xiaoting
;
Qiu, Hanqin
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013556772
Saved in:
4
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
5
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
6
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
7
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
8
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
9
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
10
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
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