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~isPartOf:"Journal of service management"
~isPartOf:"Working papers"
~subject:"Kundenzufriedenheit"
~subject:"Service innovation"
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Search: subject:"tertiary"
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Kundenzufriedenheit
Service innovation
Dienstleistungssektor
63
Service industry
63
Dienstleistung
26
Services
26
Dienstleistungsqualität
22
Service quality
22
Higher education institution
19
Hochschule
19
Beziehungsmarketing
13
Relationship marketing
13
Business services
12
Unternehmensdienstleistung
12
Consumer behaviour
11
Innovation
11
Konsumentenverhalten
11
Betriebliche Wertschöpfung
9
Customer service
9
Kundenservice
9
Value creation
9
Customer integration
8
Customer satisfaction
8
Kundenintegration
8
Dienstleistungsmanagement
6
Service management
6
USA
6
United States
6
Dienstleistungshandel
5
Dienstleistungsinnovation
5
Dienstleistungsmarketing
5
Estimation
5
Forschungskooperation
5
Industrie
5
Manufacturing industries
5
Productivity
5
Produktivität
5
Research collaboration
5
Robot
5
Roboter
5
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Undetermined
9
Free
1
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Article
18
Book / Working Paper
1
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Article in journal
19
Aufsatz in Zeitschrift
19
Collection of articles of several authors
1
Sammelwerk
1
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English
19
Author
All
McColl-Kennedy, Janet R.
3
Edvardsson, Bo
2
Aal, Kotaiba
1
Andreassen, Tor Wallin
1
Batat, Wided
1
Beltagui, Ahmad
1
Bolton, Ruth N.
1
Brengman, Malaika
1
Candi, Marina
1
Chase, Richard B.
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Dasu, Sriram
1
Di Pietro, Laura
1
Ferrier, Elizabeth
1
Fu, Wenhui
1
Gauquier, Laurens de
1
Guglielmetti Mugion, Roberta
1
Gustafsson, Anders
1
Halinen, Aino
1
Hammedi, Wafa
1
Handrich, Matthias
1
Heidenreich, Sven
1
Huang, Wen Hsien
1
Jaakkola, Elina
1
Järvi, Katriina
1
Kepes, Sven
1
Kim, Namwoon
1
Kristensson, Per
1
Leon, Matthew
1
Lervik-Olsen, Line
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Lindsey-Hall, Kristina K.
1
Löfgren, Martin
1
Mahr, Dominik
1
Mennens, Kars
1
Michel, Eric J.
1
Odekerken-Schröder, Gaby
1
Parasuraman, A.
1
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Journal of service management
Working papers
Journal of business research : JBR
37
The journal of services marketing
36
The service industries journal
36
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of retailing and consumer services
20
Journal of marketing for higher education
19
Journal of service research : JSR
19
Services marketing quarterly
16
International journal of hospitality management
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of quality and service sciences
14
Service business
14
Journal of service research
13
The TQM journal : the international review of organizational improvement
12
International journal of production economics
11
Total quality management & business excellence
11
The journal of business & industrial marketing
9
International journal of services and operations management
8
International review on public and non-profit marketing
8
Journal of Asian finance, economics and business : JAFEB
8
Managing service quality : MSQ ; an international journal
8
Cogent business & management
7
International journal of contemporary hospitality management
7
International journal of services and operations management : IJSOM
7
Journal of the Academy of Marketing Science
6
SpringerLink / Bücher
6
Business horizons
5
European journal of marketing : EJM
5
European review of service economics and management
5
International journal of business innovation and research : IJBIR
5
International journal of innovation management
5
International journal of services, economics and management
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Problems and perspectives in management : PPM ; international research journal
5
Psychology & marketing
5
Asia Pacific journal of marketing and logistics
4
Australasian marketing journal
4
Eurasian business review
4
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ECONIS (ZBW)
19
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19
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
5
The influence of platform service innovation on value co-creation activities and the network effect
Fu, Wenhui
;
Wang, Qiang
;
Zhao, Xiande
- In:
Journal of service management
28
(
2017
)
2
,
pp. 348-388
Persistent link: https://www.econbiz.de/10011704069
Saved in:
6
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
7
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
8
Productization of knowledge-intensive services : enabling knowledge sharing and cross-unit collaboration
Valtakoski, Aku
;
Järvi, Katriina
- In:
Journal of service management
27
(
2016
)
3
,
pp. 360-390
Persistent link: https://www.econbiz.de/10011583579
Saved in:
9
Innovation in service ecosystems : an empirical study of the integration of values, brands, service systems and experience rooms
Aal, Kotaiba
;
Di Pietro, Laura
;
Edvardsson, Bo
;
Renzi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 619-651
Persistent link: https://www.econbiz.de/10011563721
Saved in:
10
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
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