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~isPartOf:"Journal of service management"
~person:"Lariviere, Bart"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Consumer happiness
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Dienstleistungsqualität
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Functional quality
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Kundenzufriedenheit
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Multichannel management
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Qualitätsmanagement
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Journal of service management
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How technical and functional service quality drive consumer happiness : moderating influences of channel usage
De Keyser, Arne
;
Lariviere, Bart
- In:
Journal of service management
25
(
2014
)
1
,
pp. 30-48
Persistent link: https://www.econbiz.de/10010260116
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