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~isPartOf:"Journal of service management"
~source:"econis"
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Dienstleistungsmanagement
32
Service management
32
Dienstleistungsqualität
10
Service quality
10
Dienstleistung
9
Services
9
Services management
7
Beziehungsmarketing
6
Bibliometrics
6
Bibliometrie
6
Customer integration
6
Dienstleistungsmarketing
6
Dienstleistungssektor
6
Kundenintegration
6
Relationship marketing
6
Service industry
6
Services marketing
6
Bundling strategy
5
Consumer behaviour
5
Konsumentenverhalten
5
Leistungsbündel
5
Innovation
4
Service operations
4
Betriebliche Wertschöpfung
3
Service logic
3
Value creation
3
Capital goods industry
2
Co-creation
2
Co-production
2
Customer value
2
Gesundheitswesen
2
Health care system
2
Investitionsgüterindustrie
2
Kundenwert
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Nachhaltige Entwicklung
2
Product design
2
Produktgestaltung
2
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9
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1
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Article
32
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1
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Article in journal
33
Aufsatz in Zeitschrift
33
Case study
2
Fallstudie
2
Collection of articles of several authors
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Conference proceedings
1
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English
33
Author
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Edvardsson, Bo
3
Gebauer, Heiko
3
Jaakkola, Elina
3
Fisk, Raymond P.
2
Helkkula, Anu
2
Joglekar, Nitin
2
Mickelsson, Karl-Jacob
2
Verma, Rohit
2
Aarikka-Stenroos, Leena
1
Badinelli, Ralph D.
1
Barile, Sergio
1
Bateman, Nicola
1
Beltagui, Ahmad
1
Blazevic, Vera
1
Bowen, David E.
1
Brown, Stephen Walter
1
Buxton, Rosamnd Chester
1
Candi, Marina
1
Chase, Richard B.
1
Conduit, Jodie
1
Csillag, João Mario
1
Darani, Tiffany
1
Dasu, Sriram
1
Dens, Nathalie
1
Dixon, Michael
1
Drach-Zahavy, Anat
1
Echeverri, Per
1
Ehrhart, Karen Holcombe
1
Erkoyuncu, John Ahmet
1
Esteves Martins, Michele
1
Fischer, Thomas
1
Fleisch, Elgar
1
Funk, Daniel C.
1
Groth, Markus
1
Grönroos, Christian
1
Halinen, Aino
1
Hannibal, Claire
1
Heinonen, Kristina
1
Hodgkinson, Ian R.
1
Hogreve, Jens
1
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QUIS <11, 2009, Wolfsburg>
1
Published in...
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Journal of service management
SpringerLink / Bücher
48
International journal of hospitality management
29
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
International journal of services and operations management
14
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Tourism management : research, policies, practice
12
Managing service quality : MSQ ; an international journal
11
Springer eBook Collection
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
International journal of services technology and management
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Services marketing quarterly
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Journal of business research : JBR
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
6
Schriftenreihe innovatives Dienstleistungsmanagement
6
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ECONIS (ZBW)
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1
Circular service management : toward conceptual understanding and service research priorities for a more sustainable future
Karpen, Ingo Oswald
;
Edvardsson, Bo
;
Tronvoll, Bård
; …
- In:
Journal of service management
34
(
2023
)
6
,
pp. 50-69
Persistent link: https://www.econbiz.de/10014456548
Saved in:
2
Guest editorial: the sport x service experience : an opportunity for sport service management research
Kunkel, Thilo
;
Funk, Daniel C.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 46-52
Persistent link: https://www.econbiz.de/10014456576
Saved in:
3
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
4
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
5
Toward a public service management : past, present, and future directions
Hodgkinson, Ian R.
;
Hannibal, Claire
;
Keating, Byron W.
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 998-1023
Persistent link: https://www.econbiz.de/10011801854
Saved in:
6
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
7
Building on the past : advancing theory in services through meta-analysis
Orsingher, Chiara
;
Hogreve, Jens
;
Ordanini, Andrea
- In:
Journal of service management
27
(
2016
)
1
,
pp. 37-42
Persistent link: https://www.econbiz.de/10011482112
Saved in:
8
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
9
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
Saved in:
10
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
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