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~isPartOf:"Journal of service management"
~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
38
Konsumentenverhalten
38
Customer service
11
Kundenservice
11
Beschwerdemanagement
10
Complaint management
10
Satisfaction
10
Services
10
Arbeitszufriedenheit
9
Customer experience
9
Dienstleistung
9
Job satisfaction
9
Dienstleistungssektor
8
Einzelhandel
8
Retail trade
8
Service industry
8
Customer integration
7
Kundenintegration
7
Dienstleistungsmarketing
6
Services marketing
6
Viral marketing
6
Virales Marketing
6
Customer loyalty
5
Emotion
5
Service recovery
5
Zufriedenheit
5
Employee retention
4
Mitarbeiterbindung
4
Online retailing
4
Online-Handel
4
Arbeitskräfte
3
Arbeitsverhalten
3
Confidence
3
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Beierlein, Andrea
1
Cheung, Lilliemay
1
Edvardsson, Bo
1
Ferrier, Elizabeth
1
Hogreve, Jens
1
McColl-Kennedy, Janet R.
1
Tronvoll, Bård
1
Åkesson, Maria
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Journal of service management
The journal of services marketing
8
Journal of retailing and consumer services
6
The service industries journal
6
Tourism management : research, policies, practice
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of hospitality management
4
Cogent business & management
3
International journal of services and operations management
3
Journal of business research : JBR
3
Service Value als Werttreiber : Konzepte, Messung und Steuerung
3
Tourism management perspectives : TMP
3
International journal of bank marketing
2
International journal of production research
2
Journal of economic development
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of hospitality marketing & management
2
Journal of service research : JSR
2
Journal of strategic marketing
2
Journal of the Academy of Marketing Science
2
Management decision : MD
2
Service business
2
The TQM journal : the international review of organizational improvement
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Administrative Sciences : open access journal
1
Arbeidsnotat / Samfunns- og næringslivsforskning AS
1
Asia Pacific business review
1
Asian journal of business and accounting : AJBA
1
Benchmarking : an international journal ; BIJ
1
Berichte aus der Betriebswirtschaft
1
British journal of management : BJM
1
Business horizons
1
Decision Analytics
1
Digitalisierung und andere Innovationsformen im Management : aktuelle Perspektiven auf die digitale Transformation von Unternehmen und Lebenswelten
1
European Sport management quarterly : ESMQ
1
European journal of industrial engineering : EJIE
1
European research on management and business economics
1
European research studies
1
Expert journal of marketing
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Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
2
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
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