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~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
~subject:"Takeover"
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Search: subject:"Management"
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Beziehungsmarketing
Takeover
Relationship marketing
106
Dienstleistungsqualität
77
Service quality
77
Consumer behaviour
74
Konsumentenverhalten
74
Customer satisfaction
58
Kundenzufriedenheit
58
Dienstleistungssektor
38
Service industry
38
Services
38
Customer integration
37
Dienstleistung
37
Kundenintegration
37
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Innovation
27
Betriebliche Wertschöpfung
25
Value creation
25
Bundling strategy
19
Leistungsbündel
19
Brand management
18
Social Web
18
Social web
18
Markenführung
17
Service innovation
17
Innovation management
16
Innovationsmanagement
16
Dienstleistungsmarketing
15
Services marketing
15
Beschwerdemanagement
14
Complaint management
14
Customer value
14
Kundenwert
14
Lieferantenmanagement
14
Supplier relationship management
14
Customer experience
13
Service-Dominant Logic
12
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1
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Article
105
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1
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106
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106
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1
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English
106
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Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Patrício, Lia
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amelia, Amelia
1
Anaza, Nwamaka A.
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
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Published in...
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Journal of service management
Journal of business research : JBR
710
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
410
SpringerLink / Bücher
365
International journal of hospitality management
288
The journal of corporate finance : contracting, governance and organization
259
The journal of services marketing
225
Journal of financial economics
210
The service industries journal
198
The journal of business & industrial marketing
194
Advances in mergers and acquisitions
172
Journal of the Academy of Marketing Science
168
NBER working paper series
168
Journal of banking & finance
167
Journal of strategic marketing
161
Gabler Edition Wissenschaft
157
Working paper / National Bureau of Economic Research, Inc.
149
International journal of electronic customer relationship management : IJECRM
140
Mergers and acquisitions : M & A ; review ; Beteiligungen, Allianzen, Restrukturierungen, Divestments
132
Journal of marketing
128
International journal of contemporary hospitality management
123
Strategic management journal
119
NBER Working Paper
118
Journal of service research : JSR
117
The journal of finance : the journal of the American Finance Association
116
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
114
Management science : journal of the Institute for Operations Research and the Management Sciences
111
Tourism management : research, policies, practice
109
Asia Pacific journal of marketing and logistics
107
Cogent business & management
107
The journal of brand management : an international journal
107
International business review : the official journal of the European International Business Academy
103
Journal of retailing
103
Discussion paper / Centre for Economic Policy Research
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
99
International review of financial analysis
98
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ECONIS (ZBW)
106
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106
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
3
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
4
Brand community formation in service
management
: lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
7
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
8
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
9
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
Saved in:
10
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
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