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~isPartOf:"Journal of service management"
~subject:"Beziehungsmarketing"
~subject:"Wissensmanagement"
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Search: subject:"Management"
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Beziehungsmarketing
Wissensmanagement
Relationship marketing
106
Dienstleistungsqualität
77
Service quality
77
Consumer behaviour
74
Konsumentenverhalten
74
Customer satisfaction
58
Kundenzufriedenheit
58
Dienstleistungssektor
38
Service industry
38
Services
38
Customer integration
37
Dienstleistung
37
Kundenintegration
37
Service management
33
Dienstleistungsmanagement
32
Customer service
30
Kundenservice
30
Innovation
27
Betriebliche Wertschöpfung
25
Value creation
25
Bundling strategy
19
Leistungsbündel
19
Brand management
18
Social Web
18
Social web
18
Markenführung
17
Service innovation
17
Innovation management
16
Innovationsmanagement
16
Dienstleistungsmarketing
15
Services marketing
15
Beschwerdemanagement
14
Complaint management
14
Customer value
14
Kundenwert
14
Lieferantenmanagement
14
Supplier relationship management
14
Customer experience
13
Service-Dominant Logic
12
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Undetermined
58
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1
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Article
109
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1
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Article in journal
110
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110
Collection of articles of several authors
2
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2
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English
110
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Aksoy, Lerzan
4
Edvardsson, Bo
4
Jaakkola, Elina
4
McColl-Kennedy, Janet R.
4
Hammerschmidt, Maik
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Grönroos, Christian
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Patrício, Lia
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Ahuvia, Aaron
1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amelia, Amelia
1
Anaza, Nwamaka A.
1
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Published in...
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Journal of service management
Journal of business research : JBR
875
Journal of knowledge management
822
Journal of retailing and consumer services
587
Industrial marketing management : the international journal for industrial and high-tech firms
491
SpringerLink / Bücher
435
Journal of information & knowledge management : JIKM
315
International journal of hospitality management
307
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
253
Knowledge management research & practice : KMRP
236
The journal of services marketing
229
Knowledge management research & practice : KMRP ; an official journal of the OR Society
226
International journal of knowledge management studies : IJKMS
221
The journal of business & industrial marketing
220
The service industries journal
211
Technological forecasting & social change : an international journal
185
Journal of the Academy of Marketing Science
174
Journal of strategic marketing
165
International journal of production research
153
International journal of technology management : IJTM
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
147
International journal of electronic customer relationship management : IJECRM
142
Gabler Edition Wissenschaft
141
International journal of contemporary hospitality management
136
Cogent business & management
134
Tourism management : research, policies, practice
134
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
129
Wissensmanagement : das Magazin für Digitalisierung, Vernetzung und Collaboration
129
Journal of marketing
128
Research policy : policy, management and economic studies of science, technology and innovation
125
International journal of business information systems : IJBIS
123
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
123
Journal of hospitality marketing & management
120
Journal of service research : JSR
118
Journal of travel and tourism marketing
116
Asia Pacific journal of marketing and logistics
111
The journal of product & brand management
111
Springer eBook Collection / Business and Economics
108
International journal of project management : the journal of The International Project Management Association
106
Management decision : MD
106
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ECONIS (ZBW)
110
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
3
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
4
Brand community formation in service
management
: lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
7
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
8
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
9
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
Saved in:
10
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
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