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~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Markenführung"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Markenführung
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
14
Customer experience
13
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Customer service
6
Dienstleistungsmanagement
6
Einzelhandel
6
Emotion
6
Innovation
6
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51
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51
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51
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English
51
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Aksoy, Lerzan
3
Ponsignon, Frederic
3
Buoye, Alexander
2
Edvardsson, Bo
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Kandampully, Jay
2
Keiningham, Timothy
2
Tronvoll, Bård
2
Ahuvia, Aaron
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Batat, Wided
1
Birgelen, Marcel van
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Brown, Stephen
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Calder, Bobby J.
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cooper, Danielle
1
Delcourt, Cécile
1
Dong, Beibei
1
Durrieu, Francois
1
El-Manstrly, Dahlia
1
Ferrier, Elizabeth
1
Fisk, Raymond P.
1
Füller, Johann
1
Gazzoli, Gabriel
1
Georgi, Dominik
1
Giertz, Johann N.
1
Gremler, Dwayne D.
1
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Published in...
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Journal of service management
Journal of retailing and consumer services
330
Journal of business research : JBR
248
International journal of hospitality management
162
The journal of services marketing
117
The journal of product & brand management
101
The journal of brand management : an international journal
85
Journal of hospitality marketing & management
75
The service industries journal
72
Cogent business & management
67
Journal of travel and tourism marketing
67
International journal of contemporary hospitality management
66
Industrial marketing management : the international journal for industrial and high-tech firms
61
Asia Pacific journal of marketing and logistics
60
Tourism management : research, policies, practice
59
Journal of strategic marketing
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Psychology & marketing
50
Service business
46
Journal of service research : JSR
45
Services marketing quarterly
45
Journal of the Academy of Marketing Science
43
The journal of business & industrial marketing
42
European journal of marketing : EJM
41
Marketing intelligence & planning
41
SpringerLink / Bücher
40
The international journal of bank marketing : IJBM
39
International journal of internet marketing and advertising : IJIMA
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Journal of marketing
36
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
34
The TQM journal : the international review of organizational improvement
32
Journal of promotion management : innovations in planning and applied research
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
International journal of electronic marketing and retailing : IJEMR
30
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
30
Journal of retailing
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
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ECONIS (ZBW)
51
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1
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Figures in the carpet of branding
Brown, Stephen
- In:
Journal of service management
33
(
2022
)
3
,
pp. 428-436
Persistent link: https://www.econbiz.de/10013325592
Saved in:
9
Towards a theory of brand love in services : the power of identity and social relationships
Ahuvia, Aaron
;
Izberk-Bilgin, Elif
;
Lee, Kyungwon
- In:
Journal of service management
33
(
2022
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10013325628
Saved in:
10
The invisible leash : when human brands hijack corporate brands' consumer relationships
Giertz, Johann N.
;
Hollebeek, Linda D.
;
Weiger, Welf Hermann
- In:
Journal of service management
33
(
2022
)
3
,
pp. 485-495
Persistent link: https://www.econbiz.de/10013325644
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