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~isPartOf:"Journal of service management"
~subject:"Einzelhandel"
~type:"article"
~type:"book"
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Einzelhandel
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
56
Konsumentenverhalten
56
Customer satisfaction
41
Kundenzufriedenheit
41
Dienstleistungsqualität
38
Service quality
38
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
15
Betriebliche Wertschöpfung
14
Customer experience
14
Dienstleistung
14
Value creation
14
Dienstleistungssektor
13
Service industry
13
Brand management
12
Customer value
12
Kundenwert
12
Markenführung
12
Brand
8
Brand image
8
Dienstleistungsmarketing
8
Markenimage
8
Services marketing
8
Co-creation
7
Confidence
7
Customer service
7
Kundenservice
7
Markenartikel
7
Social relations
7
Soziale Beziehungen
7
Vertrauen
7
Customer loyalty
6
Dienstleistungsmanagement
6
Emotion
6
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6
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English
6
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Breazeale, Michael
1
Bustamante, Juan Carlos
1
Henningsson, Stefan
1
King, Ceridwyn
1
Leroi-Werelds, Sara
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Loureiro, Sandra Maria Correia
1
Miranda, Francisco J.
1
Rubio Benito, Natalia
1
So, Kevin Kam Fung
1
Swinnen, Gilbert
1
Vaidyanathan, Nageswaran
1
Wang, Ying
1
Willems, Kim
1
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Journal of service management
Journal of retailing and consumer services
181
Journal of retailing
47
Journal of business research : JBR
43
The international review of retail, distribution and consumer research
40
International journal of retail & distribution management
34
International journal of retail and distribution management
30
The journal of services marketing
15
International journal of electronic marketing and retailing : IJEMR
11
Journal of strategic marketing
11
Journal of the Academy of Marketing Science
11
Marketing intelligence & planning
11
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Cogent business & management
9
Management science : journal of the Institute for Operations Research and the Management Sciences
9
European journal of marketing : EJM
8
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
Journal of internet commerce
7
Services marketing quarterly
7
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of operations management
6
Service business
6
SpringerLink / Bücher
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
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ECONIS (ZBW)
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1
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
2
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
3
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
4
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
5
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Wang, Ying
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
6
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
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