Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Sandra Maria Correia Loureiro; Francisco J. Miranda; Michael Breazeale
| Year of publication: |
2014
|
|---|---|
| Authors: | Loureiro, Sandra Maria Correia ; Miranda, Francisco J. ; Breazeale, Michael |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 1, p. 101-124
|
| Subject: | Trust | Value | Customer satisfaction | Customer loyalty | Delight | Hygiene factors | Kundenzufriedenheit | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010260089