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~isPartOf:"Journal of service management"
~subject:"Innovation"
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Search: subject_exact:"Customer experience management"
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Innovation
Beziehungsmarketing
106
Relationship marketing
106
Consumer behaviour
55
Konsumentenverhalten
55
Customer satisfaction
40
Kundenzufriedenheit
40
Dienstleistungsqualität
37
Service quality
37
Customer integration
26
Kundenintegration
26
Services
15
Social Web
15
Social web
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Betriebliche Wertschöpfung
14
Dienstleistung
14
Value creation
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Customer experience
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Dienstleistungssektor
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Service industry
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Brand management
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Customer value
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Kundenwert
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Akpinar, Ezgi
1
Andreassen, Tor Wallin
1
Bilstein, Nicola
1
Colurcio, Maria
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Edvardsson, Bo
1
Halinen, Aino
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Handrich, Matthias
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Lervik-Olsen, Line
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Parasuraman, A.
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Rusanen, Helena
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Journal of service management
Journal of business research : JBR
44
Industrial marketing management : the international journal for industrial and high-tech firms
21
The journal of business & industrial marketing
19
International journal of innovation management
9
Journal of retailing and consumer services
8
International journal of business innovation and research : IJBIR
7
The journal of services marketing
7
European journal of marketing : EJM
6
International journal of hospitality management
6
Journal of the Academy of Marketing Science
6
Economic research
5
Journal of digital banking
5
Journal of knowledge management
5
Journal of open innovation : technology, market, and complexity
5
SpringerLink / Bücher
5
Technological forecasting & social change : an international journal
5
Asia Pacific journal of marketing and logistics
4
European journal of marketing
4
International journal of services, economics and management
4
International journal of technology management : IJTM
4
International marketing review
4
Journal of Contemporary Issues in Business and Government
4
Journal of business-to-business marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of service research : JSR
4
Journal of strategic marketing
4
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
4
Service business
4
Studies and scientific researches / Economics edition / Faculty of Economic Sciences, Centre for Economic Studies and Research, "Vasile Alecsandri University of Bacau"
4
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
3
Asia Pacific journal of innovation and entrepreneurship : APJIE
3
Betriebswirtschaftslehre für Technologie und Innovation
3
Cogent business & management
3
European journal of innovation management
3
European management journal
3
Expert journal of marketing
3
Gabler Edition Wissenschaft
3
International journal of business and globalisation : IJBG
3
International journal of innovation management : IJIM
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ECONIS (ZBW)
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1
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
2
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
3
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
4
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
5
The co-creation experience from the customer perspective : its measurement and determinants
Verleye, Katrien
- In:
Journal of service management
26
(
2015
)
2
,
pp. 321-342
Persistent link: https://www.econbiz.de/10011401345
Saved in:
6
Accessing resources for service innovation : the critical role of network relationships
Rusanen, Helena
;
Halinen, Aino
;
Jaakkola, Elina
- In:
Journal of service management
25
(
2014
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10010260121
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