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~isPartOf:"Journal of service management"
~subject:"Relationship marketing"
~type:"article"
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Relationship marketing
Beziehungsmarketing
105
Dienstleistungsqualität
75
Service quality
75
Consumer behaviour
74
Konsumentenverhalten
74
Customer satisfaction
58
Kundenzufriedenheit
58
Customer integration
36
Dienstleistungssektor
36
Kundenintegration
36
Service industry
36
Services
36
Dienstleistung
35
Service management
32
Dienstleistungsmanagement
31
Customer service
30
Kundenservice
30
Innovation
25
Betriebliche Wertschöpfung
24
Value creation
24
Brand management
18
Bundling strategy
18
Leistungsbündel
18
Social Web
18
Social web
18
Markenführung
17
Service innovation
16
Beschwerdemanagement
14
Complaint management
14
Customer value
14
Dienstleistungsmarketing
14
Innovation management
14
Innovationsmanagement
14
Kundenwert
14
Services marketing
14
Customer experience
13
Lieferantenmanagement
13
Supplier relationship management
13
Service-Dominant Logic
12
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105
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105
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English
105
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Aksoy, Lerzan
4
Edvardsson, Bo
4
McColl-Kennedy, Janet R.
4
Hammerschmidt, Maik
3
Jaakkola, Elina
3
Keiningham, Timothy
3
Malthouse, Edward C.
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Bilstein, Nicola
2
Bloemer, Johanna M.
2
Buoye, Alexander
2
Fisk, Raymond P.
2
Giertz, Johann N.
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hillebrand, Bas
2
Hollebeek, Linda D.
2
Kandampully, Jay
2
Kunz, Werner
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Meyer, Anton
2
Mickelsson, Karl-Jacob
2
Patrício, Lia
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
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1
Akpinar, Ezgi
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allsopp, Jason
1
Amelia, Amelia
1
Anaza, Nwamaka A.
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
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Published in...
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Journal of service management
Journal of business research : JBR
624
Journal of retailing and consumer services
581
Industrial marketing management : the international journal for industrial and high-tech firms
396
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
187
The service industries journal
183
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
156
International journal of electronic customer relationship management : IJECRM
139
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
116
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
106
Journal of retailing
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
The journal of brand management : an international journal
99
Marketing intelligence & planning
98
Psychology & marketing
96
European journal of marketing : EJM
95
Services marketing quarterly
90
The international journal of bank marketing : IJBM
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
83
Journal of marketing management : MM
80
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
77
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Business horizons
69
Journal of financial services marketing : JFSM
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
The international review of retail, distribution and consumer research
65
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ECONIS (ZBW)
105
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1
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10
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105
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
3
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
4
Brand community formation in service
management
: lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Customer acceptance of frontline service robots in retail banking : a qualitative approach
Amelia, Amelia
;
Mathies, Christine
;
Patterson, Paul G.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 321-341
Persistent link: https://www.econbiz.de/10012880728
Saved in:
7
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
8
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
9
Friend, mentor, lover : does chatbot engagement lead to psychological dependence?
Xie, Tianling
;
Pentina, Iryna
;
Hancock, Tyler
- In:
Journal of service management
34
(
2023
)
4
,
pp. 806-828
Persistent link: https://www.econbiz.de/10014338206
Saved in:
10
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
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