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~isPartOf:"Journal of service management"
~subject:"Relationship marketing"
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Relationship marketing
Dienstleistungsmanagement
32
Service management
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Dienstleistungsqualität
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Dienstleistung
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Jaakkola, Elina
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Fisk, Raymond P.
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Journal of service management
SpringerLink / Bücher
7
Faculty & research / Insead : working paper series
5
Forum Dienstleistungsmanagement
5
Journal of business research : JBR
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Journal of service research : JSR
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
International journal of hospitality management
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
Journal of retailing and consumer services
3
Management decision : MD
3
Service Value als Werttreiber : Konzepte, Messung und Steuerung
3
Services marketing quarterly
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Wissenschaft & Praxis
3
Basler Schriften zum Marketing
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Beiträge zur empirischen Marketing- und Vertriebsforschung
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Die Betriebswirtschaft : DBW
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Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
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Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Managing consumer services : factory or theater?
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
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Neue betriebswirtschaftliche Forschung : Nbf
2
Research on emotion in organizations
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Schriftenreihe innovatives Dienstleistungsmanagement
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Service business
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Service design and delivery
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TCW
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Wirtschaftsförderung in Lehre und Praxis
2
A Research Agenda for Service Marketing
1
A handbook of management theories and models for office environments and services
1
Advances in services marketing
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
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ECONIS (ZBW)
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1
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
2
Customer participation management : developing a comprehensive framework and a research agenda
Mustak, Mekhail
;
Jaakkola, Elina
;
Halinen, Aino
; …
- In:
Journal of service management
27
(
2016
)
3
,
pp. 250-275
Persistent link: https://www.econbiz.de/10011583407
Saved in:
3
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
4
Customer activity in service
Mickelsson, Karl-Jacob
- In:
Journal of service management
24
(
2013
)
5
,
pp. 534-552
Persistent link: https://www.econbiz.de/10010196052
Saved in:
5
Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha
;
Patrício, Lia
;
Nunes, Nuno Jardim
- In:
Journal of service management
23
(
2012
)
3
,
pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
Saved in:
6
A customer-dominant logic of service
Heinonen, Kristina
;
Strandvik, Tore
;
Mickelsson, Karl-Jacob
- In:
Journal of service management
21
(
2010
)
4
,
pp. 531-548
Persistent link: https://www.econbiz.de/10008656284
Saved in:
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