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~isPartOf:"Journal of service management"
~subject:"Robot"
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Robot
Services
59
Dienstleistung
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Dienstleistungsqualität
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Service quality
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24
Service industry
24
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Customer satisfaction
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Service management
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New product development
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Service-Dominant Logic
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Paluch, Stefanie
2
Streukens, Sandra
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Holz, Heiko F.
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Hottat, Eline
1
Jörling, Moritz
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Kies, Alexander
1
Kunz, Werner H.
1
Leroi-Werelds, Sara
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Mahr, Dominik
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Mennens, Kars
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Odekerken-Schröder, Gaby
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Pitardi, Valentina
1
Schepers, Jeroen
1
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Journal of service management
International journal of hospitality management
5
Journal of service research
3
Journal of service theory and practice
2
The journal of services marketing
2
The service industries journal
2
essentials
2
A Research Agenda for Service Marketing
1
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Decision : official journal of Indian Institute of Management Calcutta
1
International journal of contemporary hospitality management
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Marketing letters : a journal of research in marketing
1
Service business
1
Springer eBook Collection
1
Studie zum deutschen Innovationssystem
1
Studien zum deutschen Innovationssystem
1
The journal of business & industrial marketing
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ECONIS (ZBW)
5
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1
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
3
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
4
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
5
"My colleague is a robot" : exploring frontline employees' willingness to work with collaborative service robots
Paluch, Stefanie
;
Tuzovic, Sven
;
Holz, Heiko F.
;
Kies, …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 363-388
Persistent link: https://www.econbiz.de/10012880731
Saved in:
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