//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Dienstleistungsmanagement
32
Service management
32
Dienstleistungsqualität
10
Dienstleistung
9
Services
9
Services management
7
Beziehungsmarketing
6
Bibliometrics
6
Bibliometrie
6
Customer integration
6
Dienstleistungsmarketing
6
Dienstleistungssektor
6
Kundenintegration
6
Relationship marketing
6
Service industry
6
Services marketing
6
Bundling strategy
5
Consumer behaviour
5
Konsumentenverhalten
5
Leistungsbündel
5
Innovation
4
Service operations
4
Betriebliche Wertschöpfung
3
Service logic
3
Value creation
3
Capital goods industry
2
Co-creation
2
Co-production
2
Customer value
2
Gesundheitswesen
2
Health care system
2
Investitionsgüterindustrie
2
Kundenwert
2
Lieferantenmanagement
2
Marketing theory
2
Marketingtheorie
2
Nachhaltige Entwicklung
2
Product design
2
Produktgestaltung
2
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
9
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
Language
All
English
10
Author
All
Beltagui, Ahmad
1
Blazevic, Vera
1
Brown, Stephen Walter
1
Candi, Marina
1
Chase, Richard B.
1
Dasu, Sriram
1
Dens, Nathalie
1
Drach-Zahavy, Anat
1
Echeverri, Per
1
Edvardsson, Bo
1
Lievens, Annouk
1
Mahr, Dominik
1
Michel, Stefan
1
Paluch, Stefanie
1
Pareigis, Jörg
1
Pelsmacker, Patrick de
1
Purnawirawan, Nathalia
1
Reynoso, Javier
1
Riedel, Johann
1
Rubalcaba-Bermejo, Luis
1
Sidaoui, Karim
1
Somech, Anit
1
Stauss, Bernd
1
Sundbo, Jon
1
Van Oerle, Sarah
1
more ...
less ...
Institution
All
QUIS <11, 2009, Wolfsburg>
1
Published in...
All
Journal of service management
International journal of hospitality management
11
International journal of contemporary hospitality management
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Managing service quality : MSQ ; an international journal
5
SpringerLink / Bücher
5
The journal of services marketing
5
Faculty & research / Insead : working paper series
4
Global cases on hospitality industry
4
International journal of services and operations management
4
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Journal of service research : JSR
4
Journal of service theory and practice : JSTP
4
International journal of services, economics and management
3
Management decision : MD
3
Marketing intelligence & planning
3
Services marketing quarterly
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Tourism management : research, policies, practice
3
Decision sciences : DS
2
European review of service economics and management
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of production research
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Manufacturing & service operations management : M & SOM
2
Neue betriebswirtschaftliche Forschung : Nbf
2
Operations management research : OMR ; advancing practice through theory
2
Springer eBook Collection
2
A handbook of management theories and models for office environments and services
1
AMS review : official publication of the Academy of Marketing Science
1
Academy of Management perspectives : AMP
1
Administrative Sciences : open access journal
1
Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Alternative market research methods : market sensing
1
Ansätze und Erfahrungen im Destinationsmanagement : Festschrift zum 15-jährigen Jubiläum des ETI
1
Aspekte der Unternehmensführung
1
Baltic Journal of Economic Studies
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
2
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
3
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
4
"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie
;
Pelsmacker, Patrick de
;
Purnawirawan, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
Saved in:
5
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
6
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
7
Linking task and goal interdependence to quality service : the role of the service climate
Drach-Zahavy, Anat
;
Somech, Anit
- In:
Journal of service management
24
(
2013
)
2
,
pp. 151-169
Persistent link: https://www.econbiz.de/10009742801
Saved in:
8
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
9
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
10
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->