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~isPartOf:"Journal of service management"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
54
Service industry
54
Dienstleistung
22
Services
22
Dienstleistungsqualität
21
Service quality
21
Beziehungsmarketing
12
Relationship marketing
12
Consumer behaviour
11
Konsumentenverhalten
11
Business services
10
Innovation
10
Service innovation
10
Unternehmensdienstleistung
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Customer service
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Kundenservice
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Betriebliche Wertschöpfung
8
Customer satisfaction
8
Kundenzufriedenheit
8
Value creation
8
Customer integration
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Kundenintegration
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Dienstleistungsmanagement
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Service management
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Robot
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Roboter
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Service-Dominant Logic
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Service-dominant logic
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Arbeitsgruppe
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Arbeitsverhalten
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Communication
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Dienstleistungsinnovation
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Dienstleistungsmarketing
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Emotion
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Industrie
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Kommunikation
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Manufacturing industries
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New product development
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Produktentwicklung
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Resource-based view
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Aufsatz in Zeitschrift
Article in journal
54
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English
54
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Edvardsson, Bo
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Jaakkola, Elina
3
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gustafsson, Anders
2
Kristensson, Per
2
Mahr, Dominik
2
Odekerken-Schröder, Gaby
2
Parasuraman, A.
2
Tuzovic, Sven
2
Verma, Rohit
2
Wirtz, Jochen
2
Aa, Wietze van der
1
Aal, Kotaiba
1
Ambika, Anupama
1
Andreassen, Tor Wallin
1
Ashman, Rachel
1
Batat, Wided
1
Bateson, John E. G.
1
Belk, Russell W.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blasco-Arcas, Lorena
1
Bolton, Ruth N.
1
Brady, Michael K.
1
Brengman, Malaika
1
Brown, Stephen Walter
1
Burton, Jamie
1
Böhm, Eva
1
Candi, Marina
1
Cases, Anne-Sophie
1
Chun, HaeEun Helen
1
Clark, Moira K.
1
Colurcio, Maria
1
Cramer, Christina
1
Dasu, Sriram
1
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Journal of service management
The service industries journal
255
Journal of business research : JBR
95
The journal of services marketing
84
International journal of production economics
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
51
Journal of service research : JSR
51
Journal of retailing and consumer services
43
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
International journal of services technology and management
30
Journal of service research
28
Services marketing quarterly
28
The journal of business & industrial marketing
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of production research
22
International journal of services, economics and management
22
Applied economics
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
International journal of quality & reliability management
20
Managing service quality : MSQ ; an international journal
20
Papeles de economía española
20
The world economy : the leading journal on international economic relations
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
European review of service economics and management
19
Información comercial española : ICE : revista de economía
19
International journal of quality and service sciences
19
Applied economics letters
18
International journal of services and operations management : IJSOM
18
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ECONIS (ZBW)
54
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54
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
3
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
4
Augmented reality magic mirror in the service sector : experiential consumption and the self
El-Shamandi Ahmed, Khaled
;
Ambika, Anupama
;
Belk, Russell W.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 56-77
Persistent link: https://www.econbiz.de/10013537615
Saved in:
5
Employee-(ro)bot collaboration in service : an interdependence perspective
Le, Khanh Bao Quang
;
Sajtos, Laszlo
;
Fernandez, Karen …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 176-207
Persistent link: https://www.econbiz.de/10014337934
Saved in:
6
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
7
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
8
To automate or not to automate? : a contingency approach to service automation
Hottat, Eline
;
Leroi-Werelds, Sara
;
Streukens, Sandra
- In:
Journal of service management
34
(
2023
)
4
,
pp. 696-724
Persistent link: https://www.econbiz.de/10014338200
Saved in:
9
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
10
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
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