//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Services
59
Dienstleistung
57
Dienstleistungsqualität
25
Service quality
25
Dienstleistungssektor
24
Service industry
24
Innovation
18
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
13
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsmanagement
9
Service management
9
Business services
7
Customer service
7
Kundenservice
7
Unternehmensdienstleistung
7
Consumer behaviour
6
Customer experience
6
Dienstleistungsinnovation
6
Forschung
6
Innovation management
6
Innovationsmanagement
6
Konsumentenverhalten
6
Research
6
Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Business network
4
more ...
less ...
Online availability
All
Undetermined
27
Free
4
Type of publication
All
Article
57
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
59
Aufsatz in Zeitschrift
59
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
Language
All
English
59
Author
All
Edvardsson, Bo
7
Jaakkola, Elina
5
Reynoso, Javier
4
Brown, Stephen Walter
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Riel, Allard C. R. van
3
Witell, Lars
3
Birgelen, Marcel van
2
Bowen, David E.
2
Chase, Richard B.
2
Cheung, Lilliemay
2
Gremler, Dwayne D.
2
Helkkula, Anu
2
Meiren, Thomas
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Schäfer, Adrienne
2
Sebastiani, Roberta
2
Streukens, Sandra
2
Tronvoll, Bård
2
Valtakoski, Aku
2
Verleye, Katrien
2
Aal, Kotaiba
1
Aarikka-Stenroos, Leena
1
Alam, Intekhab Ian
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barile, Sergio
1
Bateson, John E. G.
1
Beltagui, Ahmad
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Blazevic, Vera
1
Bloemer, Johanna M.
1
Brady, Michael K.
1
Calabretta, Giulia
1
Candi, Marina
1
Caniëls, Marjolein
1
Chiu, Yen-Ting Helena
1
more ...
less ...
Published in...
All
Journal of service management
SpringerLink / Bücher
128
The service industries journal
66
The journal of services marketing
61
Schriften zum Produktionsmanagement
57
Journal of business research : JBR
55
Journal of service research : JSR
44
Working Papers / eSocialSciences
40
MPRA Paper
38
Post-Print / HAL
30
Research
28
Springer eBook Collection
28
Springer eBook Collection / Business and Economics
28
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
Gabler Edition Wissenschaft
23
The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
Working Paper
21
European review of service economics and management
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
International journal of hospitality management
19
Service business
19
Working paper / National Bureau of Economic Research, Inc.
18
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
OECD Trade Policy Papers
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
ADB Economics Working Paper Series
16
International Journal of Services, Economics and Management
16
Revue d'économie industrielle
16
ZEW Discussion Papers
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Información comercial española : ICE : revista de economía
15
International journal of services and operations management
15
more ...
less ...
Source
All
ECONIS (ZBW)
59
Showing
51
-
59
of
59
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
52
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
53
Collaboration competency and partner match for e-service product innovation through knowledge integration mechanisms
Tsou, Hung Tai
- In:
Journal of service management
23
(
2012
)
5
,
pp. 640-663
Persistent link: https://www.econbiz.de/10009666545
Saved in:
54
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
55
Exploring cross-national differences in service innovation process and strategy in developing and developed nations
Alam, Intekhab Ian
- In:
Journal of service management
22
(
2011
)
5
,
pp. 586-606
Persistent link: https://www.econbiz.de/10009405812
Saved in:
56
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
57
Exploring the alignment between service strategy and service innovation
Lightfoot, Howard
;
Gebauer, Heiko
- In:
Journal of service management
22
(
2011
)
5
,
pp. 664-683
Persistent link: https://www.econbiz.de/10009406382
Saved in:
58
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
59
Protection for profiting from collaborative service innovation
Hurmelinna-Laukkanen, Pia
;
Ritala, Paavo
- In:
Journal of service management
21
(
2010
)
1
,
pp. 6-24
Persistent link: https://www.econbiz.de/10003964293
Saved in:
First
Prev
1
2
3
4
5
6
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->