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~isPartOf:"Journal of service research"
~person:"Grégoire, Yany"
~subject:"Service quality"
~subject:"Service recovery"
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Service quality
Service recovery
Beschwerdemanagement
3
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service recovery
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Grégoire, Yany
Mattila, Anna S.
2
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1
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1
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1
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Journal of service research
Journal of the Academy of Marketing Science
3
Journal of business research : JBR
2
Journal of business ethics : JOBE
1
Journal of interactive marketing
1
Journal of service research : JSR
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements
Rasoulian, Shahin
;
Grégoire, Yany
;
Legoux, Renaud
; …
- In:
Journal of service research
26
(
2023
)
1
,
pp. 44-63
Persistent link: https://www.econbiz.de/10014246193
Saved in:
2
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
3
Service failure and recovery at the crossroads : recommendations to revitalize the field and its influence : editorial
Grégoire, Yany
;
Mattila, Anna S.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10012592932
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