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~isPartOf:"Journal of service research"
~person:"Robertson, Nichola"
~person:"Tsarenko, Yelena"
~subject:"Beziehungsmarketing"
~subject:"Garantie"
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Journal of service research
International journal of hospitality management
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Journal of consumer behaviour : an international research review
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Reclaiming the future : understanding customer forgiveness of service transgressions
Tsarenko, Yelena
;
Strizhakova, Yuliya
;
Otnes, Cele
- In:
Journal of service research
22
(
2019
)
2
,
pp. 139-155
Persistent link: https://www.econbiz.de/10012007424
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