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~isPartOf:"Journal of service research"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Robot
11
Roboter
11
Artificial intelligence
7
Consumer behaviour
7
Dienstleistungsqualität
7
Konsumentenverhalten
7
Künstliche Intelligenz
7
Service quality
7
Emotion
5
Customer satisfaction
4
Customer service
4
Kundenservice
4
artificial intelligence
4
service robots
4
Dienstleistung
3
Services
3
anthropomorphism
3
service robot
3
Beziehungsmarketing
2
Dienstleistungssektor
2
Relationship marketing
2
Service industry
2
emotion
2
emotions
2
robots
2
Automation
1
Automatisierung
1
Beschwerdemanagement
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Brand image
1
Brand management
1
Cognition
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Complaint management
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Corporate reputation
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Data protection
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Datenschutz
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Domestic care
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Firmenimage
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Article in journal
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Bolton, Lisa E.
1
Choi, Sungwoo
1
Filieri, Raffaele
1
Kumar, V.
1
Li, Yulei
1
Lin, Zhibin
1
Lu, Xiaoqian
1
Mattila, Anna S.
1
McLeay, Fraser
1
Osburg, Victoria Sophie
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Patterson, Anthony
1
Xiao, Li
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Yang, Xingwei
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Yoganathan, Vignesh
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Journal of service research
International journal of hospitality management
11
Service business
6
Journal of retailing and consumer services
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service theory and practice
3
Journal of travel and tourism marketing
3
Psychology & marketing
3
Electronic markets : EM ; the international journal of electronic commerce and business media
2
Journal of hospitality marketing & management
2
Journal of service management
2
Technological forecasting & social change : an international journal
2
The Cornell hospitality quarterly
2
Asia Pacific journal of marketing and logistics
1
Cogent business & management
1
European journal of marketing
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of production research
1
Journal of business research : JBR
1
Journal of destination marketing & management
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Marketing : ZFP ; journal of research and management
1
The journal of services marketing
1
The service industries journal
1
Tourism management perspectives : TMP
1
Young consumers : insight and ideas for responsible marketers
1
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ECONIS (ZBW)
4
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1
Customer emotions in service
robot
encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
2
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li
;
Kumar, V.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
Saved in:
3
Replaced by a
robot
: service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
4
To err is human(-oid) : how do consumers react to
robot
service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
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