//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research"
~subject:"customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenservice"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
customer service
Customer service
24
Kundenservice
24
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
15
Kundenzufriedenheit
15
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungssektor
9
Service industry
9
Beschwerdemanagement
5
Complaint management
5
Dienstleistung
4
Emotion
4
Robot
4
Roboter
4
Salespeople
4
Services
4
Verkaufspersonal
4
Arbeitsverhalten
3
Work behaviour
3
frontline employees
3
service encounter
3
Anforderungsprofil
2
Arbeitskräfte
2
Artificial intelligence
2
Intelligence
2
Intelligenz
2
Künstliche Intelligenz
2
Mobile communications
2
Mobilkommunikation
2
Occupational profile
2
Workforce
2
compensation
2
emotional labor
2
machine learning
2
service robots
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Auh, Seigyoung
1
Kumar, V.
1
Mengüç, Bülent
1
Wang, Fatima
1
Xiao, Li
1
Published in...
All
Journal of service research
European research studies
4
International journal of business and economics
4
International journal of consumer studies
3
Expert journal of marketing
2
Information systems research : ISR
2
Journal of management
2
Manufacturing & service operations management : M & SOM
2
The international journal of business science & applied management : IJBSAM
2
The service industries journal
2
Administrative Sciences : open access journal
1
Amfiteatru economic : an economic and business research periodical
1
Baltic Journal of Economic Studies
1
California management review
1
Cogent business & management
1
Contemporary studies of risks in emerging technology
1
European journal of industrial engineering : EJIE
1
Human relations
1
ILR review : the journal of work and policy
1
International journal of business information systems : IJBIS
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of managerial and financial accounting
1
International journal of quality and innovation : IJQI
1
International journal of services technology and management : IJSTM
1
International journal of services, economics and management
1
International journal of sport management and marketing : IJSMM
1
Journal of African business
1
Journal of consumer research : JCR ; an interdisciplinary journal
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of internet commerce
1
Journal of management : JOM
1
Journal of management information systems : JMIS
1
Journal of managerial issues : JMI
1
Journal of marketing
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing research
1
Journal of marketing research : JMR
1
more ...
less ...
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Robotics for customer service : a useful complement or an ultimate substitute?
Xiao, Li
;
Kumar, V.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012426748
Saved in:
2
Customer participation variation and its impact on customer service performance : underlying process and boundary conditions
Mengüç, Bülent
;
Auh, Seigyoung
;
Wang, Fatima
- In:
Journal of service research
23
(
2020
)
3
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012265762
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->