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~isPartOf:"Journal of service research : JSR"
~isPartOf:"MIT sloan management review"
~person:"Beatty, Sharon E."
~person:"Eisingerich, Andreas B"
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Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungsqualität
5
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5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Beatty, Sharon E.
Eisingerich, Andreas B
Auh, Seigyoung
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Doorn, Jenny van
3
Hollebeek, Linda D.
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Lemon, Katherine N.
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Merlo, Omar
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Mittal, Vikas
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Parasuraman, A.
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Polo-Redondo, Yolanda
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Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
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3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Bertini, Marco
2
Danaher, Peter J.
2
Dong, Beibei
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Eggert, Andreas
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Evans, Kenneth R.
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Evanschitzky, Heiner
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Flynn, Andrea Godfrey
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Garnefeld, Ina
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Gremler, Dwayne D.
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2
Huang, Ming-Hui
2
Ilić, Ana
2
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Journal of service research : JSR
MIT sloan management review
Business horizons
2
Journal of business research : JBR
2
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
2
Journal of retailing and consumer services
2
Journal of service research
2
The journal of services marketing
2
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
1
European journal of marketing
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of international marketing
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Journal of marketing theory and practice
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Journal of retailing
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Journal of service theory and practice
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
10
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1
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
2
Unraveling the customer education paradox : when, and how, should firms educate their customers?
Bell, Simon J.
;
Auh, Seigyoung
;
Eisingerich, Andreas B
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 306-321
Persistent link: https://www.econbiz.de/10011736772
Saved in:
3
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
4
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
5
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
6
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
7
Why customer participation matters
Merlo, Omar
;
Eisingerich, Andreas B
;
Auh, Seigyoung
- In:
MIT sloan management review
55
(
2013/14
)
2
,
pp. 81-88
Persistent link: https://www.econbiz.de/10010248884
Saved in:
8
Understanding the relationships between commitment and voice : hypotheses, empirical evidence, and directions for future research
Beatty, Sharon E.
;
Reynolds, Kristy E.
;
Noble, Stephanie M.
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 296-315
Persistent link: https://www.econbiz.de/10009578290
Saved in:
9
Doing good and doing better despite negative information? : the role of corporate social responsibility in consumer resistance to negative information
Eisingerich, Andreas B
;
Rubera, Gaia
;
Seifert, Matthias
; …
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10008826886
Saved in:
10
Perceived service quality and custumer trust : does enhancing customers' service knowledge matter?
Eisingerich, Andreas B
;
Bell, Simon J.
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 256-268
Persistent link: https://www.econbiz.de/10003705597
Saved in:
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