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Search: subject_exact:"Selbstbedienung"
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Selbstbedienung
13
Self-service
12
Consumer behaviour
9
Konsumentenverhalten
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Kundenzufriedenheit
8
Customer satisfaction
7
Dienstleistungsqualität
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Liu, Shunzhong
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Wang, Cheng
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1
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Blut, Markus
1
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1
Dabholkar, Pratibha A.
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Frambach, Rudolf T.
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Pedroso, Rui
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Reinders, Machiel J.
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Journal of service research : JSR
Service business
The journal of services marketing
15
The service industries journal
14
Journal of business research : JBR
13
Journal of retailing and consumer services
13
Europäische Hochschulschriften / 5
11
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Managing service quality : MSQ ; an international journal
7
Betriebs-Berater : BB
6
The international review of retail, distribution and consumer research
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
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Economie et statistique
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History of retailing and consumption
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of business information systems : IJBIS
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Journal of air transport management
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Journal of decision systems
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Technological forecasting & social change : an international journal
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Betriebswirtschaftliche Abhandlungen
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Cogent business & management
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Der Handel heute : in memoriam Julius Hirsch
2
European journal of marketing : EJM
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European retail research
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Food marketing
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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ECONIS (ZBW)
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OLC EcoSci
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1
Customers' acceptance intention of self-service technology of restaurant industry : expanding UTAUT with perceived risk and innovativeness
Jeon, Hyeon Mo
;
Sung, Hye Jin
;
Kim, Hyun Young
- In:
Service business
14
(
2020
)
4
,
pp. 533-551
Persistent link: https://www.econbiz.de/10012417970
Saved in:
2
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
3
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa
;
Pedroso, Rui
- In:
Service business
11
(
2017
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
Saved in:
4
The role of other customers during self-service technology failure
Yi, Youjae
;
Kim, Seo Young
- In:
Service business
11
(
2017
)
4
,
pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
Saved in:
5
Factors influencing the acceptance of self-service technologies : a meta-analysis
Blut, Markus
;
Wang, Cheng
;
Schoefer, Klaus
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 396-416
Persistent link: https://www.econbiz.de/10011606717
Saved in:
6
Self-service innovativeness scale : introduction, development, and validation of scale
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
Service business
10
(
2016
)
4
,
pp. 799-822
Persistent link: https://www.econbiz.de/10011722434
Saved in:
7
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
8
Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong
- In:
Service business
7
(
2013
)
3
,
pp. 399-417
Persistent link: https://www.econbiz.de/10009776974
Saved in:
9
The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng
;
Harris, Jennifer
;
Patterson, Paul G.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
Saved in:
10
Non-internet self-service technology failures and recoveries : comparing China with the United States
Liu, Shunzhong
- In:
Service business
7
(
2013
)
3
,
pp. 399-417
Persistent link: https://www.econbiz.de/10010159914
Saved in:
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