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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The Cornell School of hotel administration handbook of applied hospitality strategy"
~subject:"United States"
~type_genre:"Aufsatz in Zeitschrift"
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Journal of service research : JSR
The Cornell School of hotel administration handbook of applied hospitality strategy
International journal of hospitality management
66
International journal of contemporary hospitality management
19
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality marketing & management
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
Saved in:
2
The impact of strategic orientation on intellectual capital investments in customer service firms
Walsh, Kate
;
Enz, Cathy A.
;
Canina, Linda
- In:
Journal of service research : JSR
10
(
2007/08
)
4
,
pp. 300-317
Persistent link: https://www.econbiz.de/10003705627
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