Can customers detect script usage in service encounters? : an experimental video analysis
Liana Victorino, Rohit Verma, Bryan L. Bonner, and Don G. Wardell
| Year of publication: |
2012
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|---|---|
| Authors: | Victorino, Liana ; Verma, Rohit ; Bonner, Bryan L. ; Wardell, Don G. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 15.2012, 4, p. 390-400
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| Subject: | Kundenservice | Customer service | Anforderungsprofil | Occupational profile | Dienstleistungsmanagement | Service management | Konsumentenverhalten | Consumer behaviour | Experiment | Hotellerie | Hotel industry | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009673029