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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international review of retail, distribution and consumer research"
~subject:"Relationship marketing"
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Search: subject_exact:"Trustworthiness"
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Relationship marketing
Confidence
18
Vertrauen
18
Beziehungsmarketing
13
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
6
Kundenzufriedenheit
6
Dienstleistungsqualität
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Service quality
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trust
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AI anthropomorphic assistants
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Journal of service research : JSR
The international review of retail, distribution and consumer research
Journal of retailing and consumer services
58
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
The service industries journal
16
Journal of strategic marketing
15
International journal of electronic marketing and retailing : IJEMR
14
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of service management
7
Market : review for marketing theory and practice
7
International journal of bank marketing
6
International journal of internet marketing and advertising : IJIMA
6
International journal of technology marketing : IJTMkt
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of internet commerce
6
Marketing intelligence & planning
6
Psychology & marketing
6
SpringerLink / Bücher
6
The journal of product & brand management
6
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ECONIS (ZBW)
13
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1
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
2
Consumer-brand relationships with ai anthropomorphic assistant : role of product usage barrier, psychological distance and trust
Jham, Vimi
;
Malhotra, Gunjan
;
Sehgal, Nidhi
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 117-133
Persistent link: https://www.econbiz.de/10014292087
Saved in:
3
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
4
Effect of the use of social media in trust, loyalty and purchase intention in physical stores
Mainardes, Emerson Wagner
;
Cardoso, Marcelo Vieira
- In:
The international review of retail, distribution and …
29
(
2019
)
4
,
pp. 456-477
Persistent link: https://www.econbiz.de/10012209581
Saved in:
5
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
6
The role of the brand in driving online loyalty for multichannel retailers
Frasquet Deltoro, Marta
;
Ruiz-Molina, María-Eugenia
; …
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 490-502
Persistent link: https://www.econbiz.de/10011534118
Saved in:
7
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
8
Antecedents of specialty food store loyalty
Zhao, Jing
;
Huddleston, Patricia
- In:
The international review of retail, distribution and …
22
(
2012
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10009548107
Saved in:
9
Impact of service failure : the protective layer of customer relationships
Sajtos, Laszlo
;
Brodie, Roderick J.
;
Whittome, James
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 216-229
Persistent link: https://www.econbiz.de/10003982862
Saved in:
10
Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
Saved in:
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