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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~person:"Aksoy, Lerzan"
~person:"Hollebeek, Linda D."
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Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
5
Konsumentenverhalten
5
Customer integration
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenintegration
4
Kundenzufriedenheit
4
Service quality
4
Customer engagement
2
Customer value
2
Dienstleistungssektor
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Measurement
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Messung
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Betriebliche Wertschöpfung
1
Big Data
1
Big data
1
Brand image
1
Brand management
1
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1
Customer experience
1
Customer experience (CX)
1
Customer service
1
Data Mining
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Data mining
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Data-driven engagement
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Dienstleistung
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Dienstleistungsmanagement
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Engagement practices
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Innovation
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Internet marketing
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Aksoy, Lerzan
Hollebeek, Linda D.
Mattila, Anna S.
7
Beatty, Sharon E.
6
Klaus, Philipp
6
Benoit, Sabine
5
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Heinonen, Kristina
5
McColl-Kennedy, Janet R.
5
Bolton, Ruth N.
4
Burton, Jamie
4
Dagger, Tracey S.
4
Gruber, Thorsten
4
Harris, Lloyd C.
4
Holloway, Betsy Bugg
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Alkire, Linda
3
Auh, Seigyoung
3
Barnes, Donald C.
3
Basso, Kenny
3
Bruce, Helen L.
3
Collier, Joel E.
3
Dong, Beibei
3
Doorn, Jenny van
3
Fisk, Raymond P.
3
Gabler, Colin B.
3
Gong, Taeshik
3
Gremler, Dwayne D.
3
Grönroos, Christian
3
Gustafsson, Anders
3
Jones, Tim
3
Lemon, Katherine N.
3
Ordanini, Andrea
3
Palmer, Adrian
3
Parasuraman, A.
3
Patterson, Paul G.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
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Journal of service research : JSR
The journal of services marketing
Journal of retailing and consumer services
7
Journal of service management
6
Journal of business research : JBR
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of marketing management : MM
3
Journal of service research
3
Handbook of research on customer engagement
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of marketing management : JMM ; journal of the Academy of Marketing
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Psychology & marketing
2
Australasian marketing journal
1
Customer engagement : contemporary issues and challenges
1
Edward Elgar E-Book Archive
1
Handbook of research on customer equity in marketing
1
Journal of consumer behaviour
1
Journal of marketing research : JMR
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Organizations and markets in emerging economies
1
Research handbooks in business and management series
1
The handbook of communication engagement
1
The journal of product & brand management
1
The service industries journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
11
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Date (oldest first)
1
The role of customer
experience
in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
2
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
5
Customer engagement in a Big Data world
Kunz, Werner
;
Aksoy, Lerzan
;
Bart, Yakov
;
Heinonen, Kristina
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 161-171
Persistent link: https://www.econbiz.de/10011654662
Saved in:
6
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
7
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
8
Advancing and consolidating knowledge about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
9
Customer engagement : opportunities and challenges for organizations
Bolton, Ruth N.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 272-274
Persistent link: https://www.econbiz.de/10009383389
Saved in:
10
Customer engagement : conceptual domain, fundamental propositions, and implications for research
Brodie, Roderick J.
;
Hollebeek, Linda D.
;
Jurić, Biljana
; …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10009383399
Saved in:
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