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~isPartOf:"Journal of service research : JSR"
~isPartOf:"The journal of services marketing"
~subject:"Customer service"
~subject:"Kundenintegration"
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Search: subject_exact:"Co-creation"
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Customer service
Kundenintegration
Customer integration
67
Beziehungsmarketing
46
Relationship marketing
46
Betriebliche Wertschöpfung
23
Value creation
23
Dienstleistung
21
Services
21
Consumer behaviour
20
Konsumentenverhalten
20
Co-creation
16
Dienstleistungsqualität
15
Service quality
15
Service-Dominant Logic
15
Service-dominant logic
15
Dienstleistungssektor
14
Service industry
14
Customer value
13
Kundenwert
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Kundenservice
11
New product development
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Produktentwicklung
11
Dienstleistungsmarketing
10
Services marketing
10
Customer satisfaction
9
Innovation
9
Kundenzufriedenheit
9
Social Web
9
Social web
9
Innovation management
8
Innovationsmanagement
8
Customer engagement
7
Customer participation
7
Dienstleistungsmanagement
7
Lieferantenmanagement
7
Service management
7
Supplier relationship management
7
Service innovation
6
Value co-creation
6
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Brodie, Roderick J.
4
Hollebeek, Linda D.
3
Vargo, Stephen L.
3
Barrios, Andrés
2
Bolton, Ruth N.
2
Doorn, Jenny van
2
Edvardsson, Bo
2
Hartline, Michael D.
2
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2
Jurić, Biljana
2
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Lemon, Katherine N.
2
Pervan, Simon J.
2
Trischler, Jakob
2
Verhoef, Peter C.
2
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1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Aldas-Manzano, Joaquin
1
Alexander, Matthew
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
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1
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1
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1
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1
Carbonell, Pilar
1
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1
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Journal of service research : JSR
The journal of services marketing
Journal of business research : JBR
148
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of retailing and consumer services
73
Journal of service management
46
SpringerLink / Bücher
46
International journal of innovation management
45
The journal of product innovation management : an international publication of the Product Development & Management Association
45
Technological forecasting & social change : an international journal
38
Research policy : policy, management and economic studies of science, technology and innovation
35
International journal of hospitality management
33
The journal of business & industrial marketing
33
The service industries journal
31
Journal of marketing management : MM
29
Journal of strategic marketing
26
Service business
25
Marketing theory
24
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
22
Kundenintegration : Forum Dienstleistungsmanagement
22
Public management review
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of technology marketing : IJTMkt
21
Journal of marketing
21
The journal of brand management : an international journal
21
International journal of technology management : IJTM
20
Journal of service theory and practice : JSTP
20
Tourism management : research, policies, practice
20
International journal of contemporary hospitality management
19
Journal of the Academy of Marketing Science
17
The journal of product & brand management
17
Creativity and innovation management
16
Marketing intelligence & planning
16
Revolutionizing innovation : users, communities, and open innovation
16
European management journal
15
International journal of product development : IJPD
15
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
Customer engagement : contemporary issues and challenges
14
International journal of quality and service sciences
14
Journal of marketing management : JMM ; journal of the Academy of Marketing
14
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ECONIS (ZBW)
67
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
3
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
4
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
5
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
6
Which loyalty program do customers prefer : a coalition program or a single-firm program?
Shirai, Miyuri
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 563-573
Persistent link: https://www.econbiz.de/10014276931
Saved in:
7
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
8
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
9
From service to social innovation with a service-dominant logic approach
Barrios, Andrés
;
Camacho, Sonia
;
Estrada-Mejia, Catalina
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 201-215
Persistent link: https://www.econbiz.de/10013542925
Saved in:
10
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
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