Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences

Hangjun Xu, Chuanyi Tang and Lin Guo

Year of publication:	2023
Authors:	Xu, Hangjun ; Tang, Chuanyi ; Guo, Lin
Subject:	Cross-functional cooperation \| Customer orientation \| Employee involvement in customer value co-creation \| Job satisfaction \| Job stress \| Service employees \| Arbeitszufriedenheit \| Kundenintegration \| Customer integration \| Beziehungsmarketing \| Relationship marketing \| Kundenwert \| Customer value \| Betriebliche Wertschöpfung \| Value creation \| Kooperative Führung \| Participative leadership \| Stress \| Work stress \| Kundenzufriedenheit \| Customer satisfaction \| Verkaufspersonal \| Salespeople \| Service-Dominant Logic \| Service-dominant logic \| Arbeitsverhalten \| Work behaviour \| Tourismusberufe \| Tourism employees

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Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JSM-08-2022-0277 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014276940

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