Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Hangjun Xu, Chuanyi Tang and Lin Guo
| Year of publication: |
2023
|
|---|---|
| Authors: | Xu, Hangjun ; Tang, Chuanyi ; Guo, Lin |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 5, p. 650-670
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| Subject: | Cross-functional cooperation | Customer orientation | Employee involvement in customer value co-creation | Job satisfaction | Job stress | Service employees | Arbeitszufriedenheit | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Kundenwert | Customer value | Betriebliche Wertschöpfung | Value creation | Kooperative Führung | Participative leadership | Stress | Work stress | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Service-Dominant Logic | Service-dominant logic | Arbeitsverhalten | Work behaviour | Tourismusberufe | Tourism employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-08-2022-0277 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014276940