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~isPartOf:"Journal of service research : JSR"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~language:"bos"
~language:"ell"
~language:"eng"
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USA
323
United States
322
Dienstleistungsqualität
282
Service quality
282
Theorie
101
Theory
101
Consumer behaviour
79
Konsumentenverhalten
79
Beziehungsmarketing
77
Relationship marketing
77
Dienstleistungssektor
74
Debt management
73
Schuldenmanagement
73
Service industry
73
Customer satisfaction
72
Kundenzufriedenheit
72
Estimation
70
Schätzung
70
Dienstleistung
61
Services
60
Öffentlicher Dienst
50
Civil service
48
Impact assessment
43
Wirkungsanalyse
43
Welt
41
World
41
Hospital
38
Krankenhaus
38
Customer service
37
Kundenservice
37
Schule
36
School
35
Lehrkräfte
34
Teaching profession
34
Public debt
33
Öffentliche Schulden
33
Altersversorgung im öffentlichen Dienst
30
Civil service pension
30
Finanzdienstleistung
29
Informal finance
29
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Book / Working Paper
630
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217
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630
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630
Graue Literatur
575
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575
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217
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217
Systematic review
6
Übersichtsarbeit
6
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4
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4
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Bosnian
Modern Greek (1453-)
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Hanushek, Eric Alan
14
Clark, Robert L.
11
Rivkin, Steven G.
11
Gruber, Jonathan
8
Autor, David H.
7
Eichengreen, Barry
7
Figlio, David N.
7
Whalley, John
7
Angrist, Joshua D.
6
Eisingerich, Andreas B
6
Greenstein, Shane M.
6
Kain, John F.
6
Kane, Thomas J.
6
McColl-Kennedy, Janet R.
6
Pathak, Parag A.
6
Sachs, Jeffrey
6
Staiger, Douglas
6
Auh, Seigyoung
5
Beatty, Sharon E.
5
Fang, Hanming
5
Jin, Ginger Zhe
5
Krueger, Alan B.
5
McMillan, Robert
5
Mitchell, Olivia S.
5
Parasuraman, A.
5
Propper, Carol
5
Rockoff, Jonah E.
5
Shleifer, Andrei
5
Banerjee, Abhijit V.
4
Berndt, Ernst R.
4
Danaher, Peter J.
4
Doyle, Joseph J.
4
Duflo, Esther
4
Ehrenberg, Ronald G.
4
Fernández, Raquel
4
Gaynor, Martin
4
Gremler, Dwayne D.
4
Huckman, Robert S.
4
Kessler, Daniel P.
4
Lipsey, Robert E.
4
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Published in...
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Journal of service research : JSR
Working paper / National Bureau of Economic Research, Inc.
IMF country report
1,243
The service industries journal
741
NBER working paper series
691
Journal of business research : JBR
605
NBER Working Paper
554
International journal of hospitality management
543
Discussion paper series / IZA
512
IMF staff country report
507
Journal of Services Marketing
498
Journal of retailing and consumer services
477
European journal of operational research : EJOR
462
IMF Staff Country Reports
453
International journal of production economics
417
The journal of services marketing
417
International journal of production research
392
Transportation research / E : an international journal
326
Discussion paper / Centre for Economic Policy Research
322
Industrial marketing management : the international journal for industrial and high-tech firms
309
Policy research working paper : WPS
297
Working paper
292
SpringerLink / Bücher
285
IMF working papers
278
Journal of service management
264
CESifo working papers
261
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
260
World Bank E-Library Archive
259
Public management review
258
IZA Discussion Paper
250
International journal of contemporary hospitality management
238
Service business
232
IMF Working Papers
227
Management science : journal of the Institute for Operations Research and the Management Sciences
216
Telecommunications policy : the international journal of digital economy, data sciences and new media
214
Services marketing quarterly
212
International Journal of Contemporary Hospitality Management
198
Journal of air transport management
198
International journal of business information systems : IJBIS
193
Technological forecasting & social change : an international journal
186
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ECONIS (ZBW)
847
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1
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847
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1
The impact of CEOs in the public sector : evidence from the English NHS
Janke, Katharina
;
Propper, Carol
;
Sadin, Raffaella
-
2019
Persistent link: https://www.econbiz.de/10012029913
Saved in:
2
Is attention produced rationally?
Bronchetti, Erin Todd
;
Kessler, Judd B.
;
Magenheim, Ellen B.
-
2020
Persistent link: https://www.econbiz.de/10012255836
Saved in:
3
The dilemma of
service
productivity and
service
innovation : an empirical exploration in financial services
Aspara, Jaakko
;
Klein, Jan F.
;
Luo, Xueming
;
Tikkanen, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 249-262
Persistent link: https://www.econbiz.de/10011855809
Saved in:
4
A customer scorned : effects of employee reprimands in frontline
service
encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
Monopsony in online labor markets
Dube, Arindrajit
;
Jacobs, Jeff
;
Naidu, Suresh
;
Suri, …
-
2018
Persistent link: https://www.econbiz.de/10011822338
Saved in:
6
Organizational transformation through
service
design : the institutional logics perspective
Kurtmollaiev, Seidali
;
Fjuk, Annita
;
Pedersen, Per Egil
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Saved in:
7
Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Halperin, Basil
;
Ho, Benjamin
;
List, John A.
;
Muir, Ian
-
2019
Persistent link: https://www.econbiz.de/10012005768
Saved in:
8
Service
imports, workforce composition, and firm performance : evidence from Finnish microdata
Ariu, Andrea
;
Nilsson-Hakkala, Katariina
;
Jensen, J. …
-
2019
Persistent link: https://www.econbiz.de/10012129209
Saved in:
9
Service
design as an approach to implement the value cocreation perspective in new
service
development
Yu, Eun
;
Sangiorgi, Daniela
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 40-58
Persistent link: https://www.econbiz.de/10011855775
Saved in:
10
Livestreaming pollution : a new form of public disclosure and a catalyst for citizen engagement?
Huet-Vaughn, Emiliano
;
Muller, Nicholas Z.
;
Hsu, Yen-chia
-
2018
Persistent link: https://www.econbiz.de/10011880133
Saved in:
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