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~isPartOf:"Journal of service research : JSR"
~person:"Béal, Mathieu"
~person:"Van Vaerenbergh, Yves"
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Complaint management
1
Customer satisfaction
1
Customer service
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Dienstleistungsqualität
1
Kundenservice
1
Kundenzufriedenheit
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Meta-Analyse
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Meta-analysis
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Mobile communications
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Mobilkommunikation
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Service quality
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attributions
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controllability
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meta-analysis
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satisfaction
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service failure
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service recovery
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stability
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Béal, Mathieu
Van Vaerenbergh, Yves
Tsarenko, Yelena
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Dong, Beibei
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Evans, Kenneth R.
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Gabbott, Mark
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Journal of service research : JSR
Journal of business research : JBR
2
Managing service quality : MSQ ; an international journal
2
Marketing letters : a journal of research in marketing
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International journal of electronic commerce : IJEC
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ECONIS (ZBW)
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A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
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