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~isPartOf:"Journal of service research : JSR"
~person:"Beatty, Sharon E."
~person:"Eisingerich, Andreas B"
~subject:"Marketingmanagement"
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Marketingmanagement
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Journal of service research : JSR
Business horizons
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
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