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~isPartOf:"Journal of service research : JSR"
~person:"Doorn, Jenny van"
~person:"Mittal, Vikas"
~person:"Rafaeli, Anat"
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Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
3
Konsumentenverhalten
3
USA
3
United States
3
Customer integration
2
Dienstleistungsqualität
2
Kundenintegration
2
Service quality
2
Arbeitsverhalten
1
Call centre
1
Callcenter
1
Customer satisfaction
1
Customer value
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
Knowledge management
1
Kundenwert
1
Kundenzufriedenheit
1
Lieferantenmanagement
1
Profitability
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Rentabilität
1
Salespeople
1
Service industry
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Services marketing
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Social behaviour
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Social relations
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Soziale Beziehungen
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Soziales Verhalten
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Supplier relationship management
1
Verkaufspersonal
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Viral marketing
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Virales Marketing
1
Wissensmanagement
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Work behaviour
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chain of effects
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commitment
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consumer misbehavior
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cross-cultural
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Doorn, Jenny van
Mittal, Vikas
Rafaeli, Anat
Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
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2
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Journal of service research : JSR
Marketing letters : a journal of research in marketing
3
Journal of retailing
2
Customer engagement : contemporary issues and challenges
1
E-Services : opportunities and threats
1
Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
International business review : the official journal of the European International Business Academy
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
Manufacturing & service operations management : M & SOM
1
Marketing : journal of research and management
1
Marktdynamik und Innovation : Gedächtnisschrift für Hans-Jürgen Ewers
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ECONIS (ZBW)
7
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7
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
3
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
4
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
5
Advancing and consolidating knowledge about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
6
Customer engagement behavior: theoretical foundations and research directions
Doorn, Jenny van
;
Lemon, Katherine N.
;
Mittal, Vikas
; …
- In:
Journal of service research : JSR
13
(
2010
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10008652135
Saved in:
7
The impact of call center employees' customer orientation behaviors on service quality
Rafaeli, Anat
;
Ziklik, Lital
;
Doucet, Lorna
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 239-255
Persistent link: https://www.econbiz.de/10003705587
Saved in:
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