//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
~subject:"Consumer behaviour"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Thesis"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Dienstleistung
43
Services
43
Dienstleistungsqualität
19
Dienstleistungssektor
19
Service industry
19
Service quality
19
Innovation
15
Beziehungsmarketing
14
Relationship marketing
14
Konsumentenverhalten
10
Customer satisfaction
9
Kundenzufriedenheit
9
Betriebliche Wertschöpfung
6
Customer integration
6
Dienstleistungsinnovation
6
Kundenintegration
6
Service innovation
6
Value creation
6
service design
6
Business services
5
Unternehmensdienstleistung
5
service innovation
5
Dienstleistungsmanagement
4
Dienstleistungsmarketing
4
Gesundheitsversorgung
4
Health care
4
New product development
4
Produktentwicklung
4
Service management
4
Service-Dominant Logic
4
Service-dominant logic
4
Services marketing
4
cocreation
4
Big Data
3
Big data
3
Customer value
3
Firm performance
3
Forschung
3
Freie Berufe
3
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Thesis
Article in journal
10
Language
All
English
10
Author
All
Alexander, Matthew
1
Benoit, Sabine
1
Berry, Leonard L.
1
Cassab, Harold
1
Danaher, Tracey S.
1
Evanschitzky, Heiner
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Gallan, Andrew S.
1
Grougiou, Vassiliki
1
Haumann, Till
1
Haws, Kelly L.
1
Jaakkola, Elina
1
Kolberg, Anika
1
Larbig, Christine
1
McCutcheon, David
1
Mikolon, Sven
1
Pettigrew, Simone
1
Schaarschmidt, Mario
1
Schaefers, Tobias
1
Seiders, Kathleen
1
Storey, Chris
1
Tax, Stephen S.
1
Tuunanen, Tuure
1
Walsh, Gianfranco
1
Wieseke, Jan
1
Wilkinson, Ian F.
1
Wittkowski, Kristina
1
more ...
less ...
Published in...
All
Journal of service research : JSR
The journal of services marketing
16
Services marketing quarterly
10
Journal of service research
8
The service industries journal
8
International journal of hospitality management
7
Journal of retailing and consumer services
6
Journal of business research : JBR
5
Journal of service management
5
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of service theory and practice
3
Basler Schriften zum Marketing
2
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
2
Gabler Edition Wissenschaft
2
Gabler Research
2
International journal of business excellence
2
Managerial and decision economics : MDE ; the international journal of research and progress in management economics
2
Operations research
2
Research
2
Schriftenreihe Studien zum Konsumentenverhalten
2
AMS review : official publication of the Academy of Marketing Science
1
Acta oeconomica : periodical of the Hungarian Academy of Sciences
1
American economic journal : a journal of the American Economic Association
1
Atlantic economic journal : AEJ
1
Australasian marketing journal
1
Berichte aus der Volkswirtschaft
1
Business research
1
California management review
1
Creativity and innovation management
1
DUV : Wirtschaftswissenschaft
1
Decision sciences : DS
1
Economisch en sociaal tijdschrift : een driemaandelijke uitgave van de Universitaire Faculteiten Sint-Ignatius te Antwerpen
1
Electronic commerce research and applications
1
European journal of marketing : EJM
1
Europäische Hochschulschriften / 5
1
Focus Dienstleistungsmarketing
1
Fokus Dienstleistungsmarketing
1
Forschungsberichte aus der Grazer Management-Werkstatt
1
Gabler Edition Wissenschaft / Forschungs-, Entwicklungs-, Innovations-Management
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
3
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
4
Service research in health care : positively impacting lives
Danaher, Tracey S.
;
Gallan, Andrew S.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 433-437
Persistent link: https://www.econbiz.de/10011606985
Saved in:
5
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
6
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
7
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
8
The service delivery network (SDN) : a customer-centric perspective of the customer journey
Tax, Stephen S.
;
McCutcheon, David
;
Wilkinson, Ian F.
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 454-470
Persistent link: https://www.econbiz.de/10010203533
Saved in:
9
Senior customers' service encounter preferences
Grougiou, Vassiliki
;
Pettigrew, Simone
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 475-488
Persistent link: https://www.econbiz.de/10009491357
Saved in:
10
Service process modularization : reuse versus variation in service extensions
Tuunanen, Tuure
;
Cassab, Harold
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 340-354
Persistent link: https://www.econbiz.de/10009383338
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->