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~isPartOf:"Journal of service research : JSR"
~subject:"Experiment"
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Search: subject_exact:"Dienstleistungsqualität"
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Journal of service research : JSR
Journal of retailing and consumer services
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International journal of hospitality management
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The accounting review : a publication of the American Accounting Association
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The journal of services marketing
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World Bank E-Library Archive
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World Bank Policy Research Working Paper
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An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
2
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
3
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
4
Identifying appropriate compensation types for service failures : a meta-analytic and experimental analysis
Roschk, Holger
;
Gelbrich, Katja
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 195-211
Persistent link: https://www.econbiz.de/10010356813
Saved in:
5
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
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