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~isPartOf:"Journal of service research : JSR"
~subject:"Relationship marketing"
~subject:"Wissensmanagement"
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Relationship marketing
Wissensmanagement
Beziehungsmarketing
117
Dienstleistungsqualität
72
Service quality
72
Consumer behaviour
64
Konsumentenverhalten
64
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungssektor
41
Service industry
41
Customer service
36
Kundenservice
36
Beschwerdemanagement
31
Complaint management
31
USA
26
United States
26
Dienstleistung
20
Services
20
Customer integration
19
Kundenintegration
19
Dienstleistungsmanagement
16
Service management
16
Emotion
15
Lieferantenmanagement
15
Supplier relationship management
15
Customer value
14
Dienstleistungsmarketing
14
Kundenwert
14
Services marketing
14
Arbeitsverhalten
11
Innovation
11
Salespeople
11
Verkaufspersonal
11
Work behaviour
11
Betriebliche Wertschöpfung
10
Value creation
10
Viral marketing
10
Virales Marketing
10
service recovery
10
Innovation management
9
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Undetermined
34
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Article
117
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1
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118
Aufsatz in Zeitschrift
118
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
118
Author
All
Eisingerich, Andreas B
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Sesé, F. Javier
4
Wangenheim, Florian von
4
Auh, Seigyoung
3
Doorn, Jenny van
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Parasuraman, A.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Bell, Simon J.
2
Benoit, Sabine
2
Danaher, Peter J.
2
Dong, Beibei
2
Eggert, Andreas
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Harrison, Mary P.
2
Haws, Kelly L.
2
Hennig-Thurau, Thorsten
2
Huang, Ming-Hui
2
Ilić, Ana
2
Jurić, Biljana
2
Libai, Barak
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Merlo, Omar
2
Mittal, Vikas
2
Ordanini, Andrea
2
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Published in...
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Journal of service research : JSR
Journal of business research : JBR
877
Journal of knowledge management
822
Journal of retailing and consumer services
587
Industrial marketing management : the international journal for industrial and high-tech firms
491
SpringerLink / Bücher
434
Journal of information & knowledge management : JIKM
315
International journal of hospitality management
307
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
253
Knowledge management research & practice : KMRP
236
The journal of services marketing
229
Knowledge management research & practice : KMRP ; an official journal of the OR Society
226
International journal of knowledge management studies : IJKMS
221
The journal of business & industrial marketing
221
The service industries journal
211
Technological forecasting & social change : an international journal
185
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
165
International journal of production research
153
International journal of technology management : IJTM
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
147
International journal of electronic customer relationship management : IJECRM
142
Gabler Edition Wissenschaft
141
International journal of contemporary hospitality management
136
Cogent business & management
134
Tourism management : research, policies, practice
134
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
129
Wissensmanagement : das Magazin für Digitalisierung, Vernetzung und Collaboration
129
Journal of marketing
128
Research policy : policy, management and economic studies of science, technology and innovation
125
International journal of business information systems : IJBIS
123
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
123
Journal of hospitality marketing & management
120
Journal of travel and tourism marketing
116
Asia Pacific journal of marketing and logistics
111
The journal of product & brand management
111
Journal of service management
110
Springer eBook Collection / Business and Economics
108
International journal of project management : the journal of The International Project Management Association
106
Management decision : MD
106
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ECONIS (ZBW)
118
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1
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
5
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
6
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
7
Recovering coproduced service failures : antecedents, consequences, and moderators of locus of recovery
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 291-306
Persistent link: https://www.econbiz.de/10011665411
Saved in:
8
The positive effects of customers’ power on their behavioral responses after service failure
Sembada, Agung
;
Tsarenko, Yelena
;
Tojib, Dewi
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 337-351
Persistent link: https://www.econbiz.de/10011665459
Saved in:
9
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
10
How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
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