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~isPartOf:"Journal of service research : JSR"
~subject:"customer satisfaction"
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Search: subject:"Service quality"
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customer satisfaction
Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
47
Relationship marketing
47
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
19
Service industry
19
Dienstleistung
18
Services
18
Customer service
16
Kundenservice
16
service recovery
10
service failure
9
Emotion
8
Dienstleistungsmarketing
7
Services marketing
7
USA
7
United States
7
Customer value
6
E-commerce
6
Electronic Commerce
6
Kundenwert
6
Lieferantenmanagement
6
Supplier relationship management
6
Experiment
5
Gesundheitsversorgung
5
Health care
5
Online retailing
5
Online-Handel
5
Preismanagement
5
Pricing strategy
5
satisfaction
5
Arbeitsverhalten
4
Betriebliche Wertschöpfung
4
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English
6
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Aksoy, Lerzan
1
Alavi, Sascha
1
Auh, Seigyoung
1
Dong, Beibei
1
Eisingerich, Andreas B
1
Evans, Kenneth R.
1
Fang, Zheng
1
Habel, Johannes
1
Jiang, Minghua
1
Keiningham, Timothy
1
Luo, Xueming
1
Marzocchi, Gian Luca
1
Merlo, Omar
1
Morgeson, Forrest V.
1
Orsingher, Chiara
1
Pizzi, Gabriele
1
Schmitz, Christian
1
Schneider, Janina-Vanessa
1
Sivakumar, K.
1
Wieseke, Jan
1
Williams, Luke
1
Zammit, Alessandra
1
Zou, Shaoming
1
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Journal of service research : JSR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of services and operations management
15
Cogent business & management
14
International journal of productivity and quality management : IJPQM
14
The service industries journal
13
Total quality management & business excellence
13
International journal of services, economics and management
12
Journal of hospitality marketing & management
12
International journal of electronic marketing and retailing : IJEMR
10
Services marketing quarterly
10
Cogent Business & Management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
International journal of business excellence : IJBEX
6
International journal of business information systems : IJBIS
6
International journal of electronic customer relationship management : IJECRM
6
International journal of services and operations management : IJSOM
6
Journal for global business advancement : JGBA
6
Journal of Contemporary Issues in Business and Government
6
Quality management journal : QMJ
6
Administrative Sciences : open access journal
5
Global business review
5
International Journal of Services, Economics and Management
5
International journal of business and globalisation : IJBG
5
International journal of business excellence
5
Journal of travel and tourism marketing
5
Nepalese journal of finance : a publication of Uniglobe College
5
The international review of retail, distribution and consumer research
5
International Journal of Financial Services Management
4
International journal of business innovation and research : IJBIR
4
International journal of financial services management : IJFSM
4
International journal of services technology and management
4
Journal of business economics and management
4
Journal of industrial engineering and management : JIEM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
MPRA Paper
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Human systems management : HSM
3
International journal of Indian culture and business management : IJICBM
3
International journal of applied management science
3
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ECONIS (ZBW)
6
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1
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
2
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
3
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
4
Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
5
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
6
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
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